Supplier Management Analyst

PACCAR•Renton, WA

About The Position

In this position, you will work directly with Kenworth and Peterbilt dealers, sales teams, and suppliers to improve truck-down performance and expedite orders for key customers and fleets. The role establishes and manages supplier relationships to prioritize and ship customer orders, while building trust and credibility with regional sales teams and dealers to provide excellent customer service. The Supplier Management Analyst manages supplier truck-down and expedite performance, order processes, and customer service responsiveness. The role analyzes data to identify part trends and opportunities to improve supplier performance, reduce truck-down orders, and improve the customer experience. It also reports performance to PACCAR Parts executive leadership and customer service and marketing management, prepares supplier communications and performance records, and identifies process and systems changes to improve responsiveness and reduce lead times. The analyst works with suppliers and internal teams to identify suitable alternative parts when requested parts are unavailable.

Requirements

One year of relevant experience.
Strong knowledge of Microsoft Excel, Word, and PowerPoint, as well as AS400.
Experience with Salesforce.
Strong problem-solving, communication, and negotiating skills.
Proven ability to work in a team-oriented, multifunctional business environment.

Nice To Haves

Bachelor’s degree in a related field is preferred.
Knowledge of truck components, aftermarket sales, parts distribution, and manufacturing.
Knowledge of engineering concepts.
Strong project management skills.

Responsibilities

Manage supplier truck-down and expedite performance, order processes, and customer service responsiveness.
Work with suppliers, dealers, and internal stakeholders to expedite critical orders.
Prioritize supplier performance issues and develop action plans to address them.
Analyze data from multiple sources to identify part trends and opportunities to improve supplier performance, reduce truck-down orders, and improve customer experience.
Report supplier truck-down and expedite performance to PACCAR Parts executive leadership and customer service and marketing management.
Identify and execute process and systems changes to improve responsiveness to customer inquiries and reduce lead time.
Prepare supplier communications, management reports, and supplier performance records.
Work with internal teams and suppliers to identify alternative parts that meet customer needs when requested parts are unavailable.

Benefits

401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time; additional vacation days are provided with additional seniority or years of service.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for the employee and family.
Flexible spending accounts (FSA) and health savings account (HSA).
Paid short- and long-term disability programs.
Life and accidental death and dismemberment insurance.
Employee assistance program services, including wellness plans, estate planning, and financial counseling.
Eligible for a holiday gift.