Supplement Program Manager

bVital Park City

6d•Remote

About The Position

bVital is a regenerative medicine and wellness practice in Park City, Utah, offering IV therapy, brain regeneration protocols, and an evolving supplement program. We are seeking a leader to own the commercial side of our growing supplement business, develop the team, and drive the program forward with rigor. This is a program leadership role with P&L responsibility, coaching duties, and accountability for the full supplement customer journey, not a coordinator or pure sales role.

Requirements

4+ years in a sales leadership or sales management role, with demonstrated ability to coach reps and drive measurable improvement
2+ years in program management, operations management, or a role where you owned a P&L or a revenue-accountable business function
Experience managing or developing a customer-facing team (sales, customer service, or both)
Strong metrics fluency: ability to build dashboards, set KPIs, and make decisions from data
Excellent written and verbal communication skills

Nice To Haves

Background in supplement, nutraceutical, functional health, or wellness industry
Experience with Go High Level and Fathom, or similar CRM and call-recording platforms
Prior experience in an integrative, functional, or regenerative medicine setting
Familiarity with Fullscript, Wellevate, or similar supplement dispensing platforms

Responsibilities

Directly coach the Supplement Sales Specialist, including reviewing calls, providing feedback, developing skills, and holding them accountable to conversion and retention targets.
Set clear sales targets, track performance weekly, and conduct regular performance reviews to drive improvement.
Review sales call recordings and patient interactions to identify areas of success and opportunities for improvement.
Develop and maintain the supplement sales playbook, including objection handling, follow-up sequences, conversation frameworks, and onboarding scripts.
Recruit and onboard additional sales team members as the program grows.
Own the supplement customer experience end-to-end, from initial conversation through reorders, patient questions, and support escalations.
Coach the customer service team on supplement-related interactions, focusing on accuracy, tone, product knowledge, and follow-through.
Establish clear response standards, escalation paths, and quality benchmarks for supplement support.
Regularly review sampled customer interactions and provide structured coaching feedback.
Own supplement program revenue as a business line, setting targets, tracking performance, and driving month-over-month growth.
Develop and execute a quarterly plan for growing the supplement program, focusing on new patient conversion, existing patient retention, and protocol compliance improvement.
Identify gaps in the patient journey where revenue or experience is being lost and present proposals to leadership.
Monitor program margins, reorder rates, and customer lifetime value to guide strategy.
Build and maintain a supplement program performance dashboard for leadership.
Report weekly to the COO on revenue, team performance, customer experience metrics, and program health.
Set individual and team goals tied to program outcomes, not just activity.
Work with providers to understand supplement recommendations and ensure the program supports clinical intent.
Translate clinical protocols into clear patient-facing language for the team to use in conversations and follow-up.