Supervisory Veterans Service Representative

Veterans Benefits Administration • Phoenix, AZ

3d • Onsite

About The Position

The Supervisor Veterans Service Representative (VSR) works in the Veterans Service Center (VSC) and supervises staff who adjudicate and authorize Veterans' compensation claims. Specific duties include performing the duties of the Team Coach in his/her absence and sharing in those responsibilities on a daily basis. The supervisor ensures that the team's quality and timeliness of service meets performance indicator goals and is responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. This role involves gathering, interpreting, and recommending appropriate action based on a wide range of data addressing service concerns, as well as analyzing and interpreting laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. The supervisor will also monitor leave balances, approve/deny leave, certify timecards, run production and workload reports, and communicate with senior management.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary or trial period.
• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/15/2026.
• As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 level.
• The grade may have been in any occupation, but must have been held in the Federal service.
• An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
• Specialized Experience: Performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.
• Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO.
• Examples of specialized experience would typically include, but are not limited to: Quality assurance or auditor functions related to claims processing and benefit determination. Adjudication and authorization of compensation, pension, and claims. Determination to reconsider claims appeal cases and preparation/presentation of such cases.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed