Supervisory Tax Examiner Technician

Internal Revenue Service • Andover, MA

2d

About The Position

This is a first-line supervisory position in the IRS Taxpayer Services, Accounts Management Directorate, overseeing a team of Tax Examiners and/or support staff performing work across Accounts Management, EPSS, Return Integrity & Compliance Services, and Submission Processing functions. The supervisor plans, assigns, and reviews work; establishes priorities; and ensures production and quality objectives are met in alignment with organizational goals.

The position includes full supervisory authority and responsibility for evaluating employee performance, coaching and guiding staff, preparing performance evaluations, and addressing conduct or performance issues. The supervisor exercises delegated personnel authority, including interviewing and selecting candidates, approving leave, recommending awards and disciplinary actions, and identifying training and development needs. The role also analyzes workload, staffing, and inventory trends; communicates priorities and procedural updates; and ensures compliance with internal controls, disclosure requirements, safeguarding standards, and IRM procedures.

The supervisor advises higher-level management on performance, workforce planning, and operational challenges, and develops strategies to meet program objectives, production goals, and service commitments. The position establishes performance standards and workflows, evaluates effectiveness using trend, inventory, and quality data, and implements corrective actions to improve efficiency, accuracy, and service delivery. Training will be provided to help the selected candidate learn the duties.

The position is subject to a one-year supervisory or managerial probationary period unless already completed. An alternative work schedule and staggered work hours may be available. If a building closes due to rent management, new hires may be placed at a local commuting location.

Requirements

• At least one year of specialized experience at a level equivalent to the next lower level in the normal line of progression, demonstrating the managerial skills and technical competence required for the position.
• Management or leadership experience applying management techniques, methods, theories, principles, or labor-relations concepts to accomplish program objectives with technical and administrative oversight.
• Experience managing resources, supporting managers, mentoring team members, or providing day-to-day guidance, training, or oversight to peers or others.
• Experience applying regulations, official guidance, and principles to oversee planning, development, and implementation of technical program aspects relevant to the position.
• Experience using communicative techniques to interact effectively and diplomatically with internal and external customers.
• Experience delivering technical training and procedural guidance to staff on legislative updates, policy changes, systemic enhancements, and resolution of tax account issues.
• Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate by the announcement closing date or applicable cut-off date.
• Applicants must meet the experience and time-after-competitive-appointment requirements by the announcement closing date.
• A person subject to a probationary period who transfers, promotes, is demoted, or is reassigned before completing it must complete the remainder of the probationary period in the new position.
• The position is subject to a one-year supervisory or managerial probationary period unless already completed.

Responsibilities

• Plan work, set and adjust short-term priorities, and prepare schedules for completion of work.
• Assign work to subordinates based on priorities, assignment requirements, and employee capabilities.
• Review work and ensure timely achievement of production and quality objectives.
• Evaluate employee performance using casework, quality data, and production reports; provide feedback, coaching, and administrative guidance; and prepare performance evaluations.
• Address employee conduct and performance issues in accordance with applicable laws, regulations, and labor agreements.
• Interview and select candidates; approve leave; recommend awards and disciplinary actions; and identify employee training and developmental needs.
• Analyze workload, staffing levels, and inventory trends to support efficient resource use and balanced work distribution.
• Communicate organizational priorities, program changes, and procedural updates to staff.
• Ensure adherence to internal controls, disclosure requirements, safeguarding standards, and Internal Revenue Manual procedures.
• Advise higher-level management on unit performance, workforce planning, and operational challenges.
• Develop and implement operational strategies to achieve program objectives, production goals, and service-level commitments.
• Establish performance standards and workflow processes, and assess their effectiveness using trend data, inventory reports, and quality indicators.
• Identify systemic issues and implement corrective actions to improve efficiency, accuracy, and service delivery.
• Resolve employee complaints, refer group grievances or serious unresolved complaints as appropriate, and take minor disciplinary measures or recommend further action when warranted.
• Initiate improvements to production, work processes, and work quality.

Benefits

• The announcement refers current IRS employees to information about IRS benefits; it does not list specific benefits.
• An alternative work schedule and staggered work hours may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed