Supervisory Social Worker (Caregiver Support Program)

Veterans Health Administration • Murfreesboro, TN

5d • Onsite

About The Position

The Supervisory Social Worker, locally titled Caregiver Support Program (CSP) Supervisor, oversees the delivery and coordination of services for family caregivers who provide personal care to eligible Veterans. The role supports caregivers of Veterans with complex needs through a continuum of services, education, and resources, and promotes understanding of clinical practice guidelines, mental health, readjustment, and psychosocial issues affecting caregivers.

The supervisor leads program direction, staff orientation and coaching, in-service training, staff development, continuing education, and outreach. The position directly supervises Caregiver Support Coordinators and, when applicable, Program Support Assistants and other interprofessional staff. It coordinates implementation across clinical services and facility campuses, may provide clinical interventions, and develops systems and protocols to track activities and evaluate service quality. The incumbent monitors performance measures, responds to congressional inquiries, briefs stakeholders, and provides supervisory and administrative coverage for the Caregiver Support Program Manager as needed.

This is a permanent, non-virtual position with a Monday–Friday schedule of 8:00 a.m. to 4:30 p.m. Telework is not available. The position is at the GS-12 level. It requires a master's degree in social work from a CSWE-accredited school and advanced-practice-level state licensure or certification. Candidates must have one year of experience equivalent to GS-11 and meet the stated supervisory social work qualifications. Physical demands are generally minor and sedentary, though occasional travel and movement around the workplace may be required.

Requirements

• Master's degree in social work from a school fully accredited by the Council on Social Work Education (CSWE); a doctoral degree cannot substitute for the master's degree.
• State licensure or certification to independently practice social work at the master's degree level; supervisory social workers must be licensed or certified at the advanced practice level and able to provide licensure supervision.
• One year of experience equivalent to the GS-11 grade level, demonstrating advanced practice skills in a specialty area or administration and progressively greater professional competency and judgment.
• Ability to organize work independently, set priorities, and meet multiple deadlines.
• Knowledge of supervisory duties, including clinical supervision, consultation, negotiation with other departments, and quality improvement.
• Ability to ensure provision of clinical social work services.
• Ability to provide staff training and development.
• Interpersonal skills for working with employees, team leaders, and managers.
• Proficiency in written and spoken English.
• U.S. citizenship, except where appointment of a non-citizen is permitted under VA policy.
• Must pass required background/security investigation, pre-employment physical evaluation, and onboarding requirements.
• Must participate in the seasonal influenza vaccination program.
• Must serve a one- or two-year trial period.
• Physical ability to sit, stand, walk, bend, stoop, climb stairs, and carry light items; occasional travel may be required.
• Emotional self-awareness when working with Veterans, patients, and their families or caregivers.

Nice To Haves

• Certification or post-master's-degree training from a nationally recognized professional organization or university, including a defined curriculum or course of study and internship, or equivalent supervised professional experience.

Responsibilities

• Oversee service delivery and coordination of care activities for family caregivers of eligible Veterans.
• Establish and maintain education programs for Veterans, caregivers, community agencies, students, and staff about clinical practice guidelines and caregiver-related mental health, readjustment, and psychosocial issues.
• Develop and facilitate program direction, orientation, coaching, in-service training, staff development, and continuing education for VA facility staff and the community.
• Develop and implement outreach plans for Veterans and caregivers who may benefit from CSP services but do not currently use VA health care.
• Directly supervise Caregiver Support Coordinators and, when applicable, Program Support Assistants and other interprofessional staff assigned to the program.
• Coordinate program implementation with clinical services across facility campuses, including nursing, rehabilitation therapists, mental health, and primary care.
• Provide clinical interventions to Veterans and caregivers served by the programs when needed.
• Administer information and analytical systems to evaluate and improve service quality.
• Develop and implement information systems to track service activities, referrals, caregiver demographics, equipment use, and caregiver and Veteran satisfaction.
• Develop, implement, and evaluate clinical guidelines and protocols for appropriate service utilization.
• Monitor local, VISN, and Central Office performance measures.
• Respond to congressional inquiries and brief providers, VA leadership, community organizations, and other stakeholders.
• Provide supervisory and administrative coverage for the Caregiver Support Program Manager as needed.
• Perform other duties as assigned.

Benefits

• Education Debt Reduction Program (EDRP) student loan reimbursement, subject to individual eligibility and program approval; awards may be up to $200,000 over one to five years.
• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, including annual leave, sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster placement.
• Child care subsidy for eligible full-time employees after 60 days of employment, subject to income and other eligibility limits.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior