Supervisory Social Worker (GEC)

Veterans Health Administration•Phoenix, AZ

4d•Hybrid

About The Position

The Supervisory Social Worker (GEC) has significant personnel and program management responsibilities for professional staff assigned to multiple community-based long-term services and supports programs, including Contract Community Nursing Home (CNH), Adult Day Health Care (ADHC), Veteran Directed Care (VDC), State Veterans Home (SVH) liaison functions, and designated recognition programs such as Medal of Honor and Former Prisoner of War. The position provides administrative, personnel, and program oversight; technical assistance to internal partners and community agencies; and review, monitoring, analysis, planning, and assessment of community-based programs. It oversees mandatory CNH placements from community hospitals and coordinates with inpatient teams, community hospitals, nursing facilities, and internal stakeholders to support timely, appropriate, and safe placement decisions. It also manages operational aspects of purchasing authorities and community service arrangements, including CNH IDIQ contracts, Veteran Care Agreements, ADHC network arrangements, and VDC agreements. The role administers information and analytical systems to evaluate service quality and effectiveness, develops and evaluates clinical guidelines and protocols, prepares executive correspondence, coordinates patient-safety reporting and follow-up, and uses outcome evaluations and operational metrics to improve services and system design. It provides training, orientation, and guidance to staff and interdisciplinary colleagues on program policies, documentation, patient safety, and evidence-based practices. The work schedule is Monday through Friday, 7:00 AM to 3:30 PM. Compressed or flexible scheduling is not authorized. Telework is authorized on an ad-hoc basis; the position is not virtual. The full performance level is GS-13. The position is permanent and is in the Excepted Service.

Requirements

U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
Master's degree in social work from a school fully accredited by the Council on Social Work Education; a doctoral degree cannot substitute for the master's degree.
State licensure or certification to independently practice social work at the master's degree level.
Proficiency in spoken and written English.
One year of experience equivalent to the GS-12 grade level, demonstrating advanced practice skills in a specialty area or administration and progressively greater professional competency and judgment.
Advanced-practice-level licensure or certification and ability to provide supervision for licensure.
Ability to independently organize work, set priorities, and meet multiple deadlines.
Skill in supervisory duties, including clinical supervision, consultation, negotiation with other departments, and quality improvement.
Ability to ensure supervised social workers provide clinical social work services.
Ability to delegate authority, manage priorities, coordinate work, and follow up on pending issues accurately and promptly.
Ability to analyze organizational and operational problems, develop and implement efficient solutions, and use data to manage workload, quality, performance, and productivity.
Ability to provide staff training and development.
Must meet background and security investigation requirements, complete onboarding and pre-employment requirements, and pass a pre-employment physical evaluation or examination.
Must participate in the VA seasonal influenza vaccination program.
Must meet application requirements in the announcement's Required Documents section.
Must serve a one- or two-year trial period.
Must have a current driver's license and be able to drive a government vehicle when necessary.
Physical duties include travel throughout the medical center and community, sitting, walking, standing, bending, and carrying books, papers, and files.

Responsibilities

Perform administrative and personnel management functions for supervised staff.
Provide program management services and technical assistance to internal partners and community agencies.
Review, monitor, analyze, plan, and assess CNH, ADHC, VDC, SVH liaison, and associated programs.
Oversee mandatory CNH placements from community hospitals and coordinate with inpatient teams, hospitals, nursing facilities, and internal stakeholders to facilitate timely, appropriate, and safe placements.
Manage operational aspects of purchasing authorities and community-based service arrangements, including CNH IDIQ contracts, Veteran Care Agreements, ADHC network arrangements, and VDC agreements.
Administer information and analytical systems to evaluate and improve the quality and effectiveness of services provided to Veterans.
Develop and evaluate clinical guidelines and protocols for appropriate service utilization across the community long-term services and supports continuum.
Prepare, coordinate, and submit Issue Briefs and other executive correspondence related to assigned programs.
Coordinate Joint Patient Safety Reporting submissions and closeouts for safety events, and collaborate with Patient Safety, Quality Management, and leadership on follow-up and communication.
Develop methods to measure the effectiveness of social work practice and services using outcome evaluations and operational metrics to improve services and design system changes.
Provide training, orientation, and guidance to assigned staff and interdisciplinary colleagues on program policies, documentation standards, patient safety expectations, and evidence-based practices.