Supervisory Revenue Officer (Field Compliance Manager)

Internal Revenue Service • Modesto, CA

7d

About The Position

The Supervisory Revenue Officer (Field Compliance Manager) is a senior management position in the Small Business/Self Employed (SB/SE) Division, Collection Operations – Field Collection. The position oversees the planning, direction, and execution of Collection programs and procedures, and coordinates policy and strategy across field compliance and centralized activities to achieve organizational goals and provide end-to-end accountability to customers.

The manager develops Collection strategies with Communications & Liaison, including education and outreach to address taxpayer needs and behaviors and help taxpayers understand their rights and comply with tax laws. The role identifies and shares best practices nationwide to improve customer service, consistency, and efficiency. It also coordinates with Headquarters Collection, SB/SE Research, and Research, Applied Analytics & Statistics to identify noncompliant taxpayer segments, develop and test tailored treatments, use Collection resources effectively, and assess treatment impact and effectiveness.

The position serves as a technical advisor to the Area Director on Collection activities and provides information on IRS policies and the interpretation of federal tax laws and regulations related to Collection. As a senior manager, the role exercises delegated authority over subordinate organizational units, including setting and clearing goals and objectives, approving and overseeing multi-year work plans, managing long-range plans and organizational changes, responding to legislative or appropriation changes, and approving budget allocations and distributions.

Requirements

• At least one year of specialized experience equivalent to the next lower payband or GS grade in the normal line of progression.
• Substantive supervisory or program-management experience at the GS-13 or GS-14 level, or equivalent management or leadership experience outside federal service.
• Experience applying management techniques, methods, theories, principles, and labor-relations concepts to use personnel, equipment, and space effectively and accomplish program objectives through technical and administrative oversight.
• Experience planning, directing, and evaluating the work of subordinate managers, employees, or others.
• Experience applying operations, policies, laws, regulations, rules, practices, procedures, and techniques to oversee and direct program planning, development, and implementation relevant to the position.
• Experience applying budget and fiscal methods to establish and maintain an organization.
• Experience working on major program segments, organizational structures, or functional responsibilities relevant to the position.
• Knowledge of the Internal Revenue Code and related enforcement and collection regulations and procedures, demonstrated through relevant experience.
• Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate by the announcement’s closing or applicable cutoff date.
• Must complete a one-year supervisory or managerial probationary period unless already completed.
• Must obtain and use a government-issued charge card for business-related travel.
• Employment may be conditional upon classification and/or audit of federal tax returns, potentially including up to two years of returns.

Responsibilities

• Oversee the overall planning, direction, and timely execution of Collection programs and procedures.
• Set and provide higher-level clearance for goals and objectives for supervisors or managers in subordinate organizational units.
• Approve multi-year and longer-range work plans and manage overall work to advance organizational goals and objectives.
• Oversee revision of long-range plans, goals, and objectives for the work directed.
• Manage policy changes in response to changes in appropriations or legislation.
• Manage organizational changes or major changes to the structure and content of programs or program segments.
• Approve the allocation and distribution of funds within the organization’s budget.
• Coordinate policy and strategy between field compliance and centralized activities to support cross-functional organizational goals, one-stop service, and end-to-end customer accountability.
• Develop Collection strategies with Communications & Liaison, including education and outreach to address population needs and behaviors and help taxpayers understand their rights and comply with tax laws.
• Identify and share best practices nationwide to improve customer service, consistency, and efficiency.
• Coordinate with Headquarters Collection, SB/SE Research, and Research, Applied Analytics & Statistics to identify noncompliant taxpayer segments and develop and test customized treatments.
• Leverage Collection resources to achieve compliance results and long-term solutions, and develop and test measures to monitor treatment impact and effectiveness.
• Serve as technical advisor to the Area Director on Collection activities and provide information on IRS policies and federal tax laws and regulations related to Collection.

Benefits

• Alternative work schedules and staggered work hours may be available.
• The announcement refers applicants to IRS employee benefits information but does not specify individual benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed