Supervisory Public Safety Dispatcher

United States Army Installation Management Command • Joint Base Lewis-McChord, WA

4d • Onsite

About The Position

Serve as a Supervisory Public Safety Dispatcher for the Directorate of Emergency Services Police/Provost Marshall Communications Branch at JBLM, WA. Duties Assign work and special duties through shift for Lead Dispatchers. Plan work schedules, revise schedule to meet peak workload periods and manpower shortages. Responsible for the receipt and effective evaluation of 911 emergency calls. Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system. Monitor status and availability of police, fire and medical field units to assure an appropriate response is made.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG).
• A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• Position is subject to shift work where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays) and may wear a uniform.
• Incumbent is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
• The work is performed in a highly stressful, restricted office environment.
• The incumbent is required to possess and maintain certification in CPR.
• The incumbent is required to possess and maintain certification in Emergency Medical Dispatch System.
• The incumbent is required to possess and maintain certification in DoD Hazardous Materials Awareness.
• The incumbent is required to possess and maintain certification in Washington State Police Information Network.
• Required to obtain and maintain DoD Telecommunicator I and II.
• The incumbent is responsible for attaining continuing dispatch and Intrusion Detection education requirements through in-service training that is offered locally.
• The incumbent must maintain an overall compliance score of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
• Individuals must possess and maintain a valid State of Washington driver’s license.
• This position is designated as moderate risk involving Public Trust.
• Appointment to this position is subject to a background investigation including a credit check to determine suitability for Federal employment and/or the position.
• One year of specialized experience which includes: 1) Maintaining an accurate status of all emergency response equipment and personnel to assure prompt and accurate response; 2) Responsible for assuring personnel assigned to the shift carry out work assignments in accordance with instructions; and 3) Provide emergency police, fire and medical services to the public by answering emergency 911 calls ensuring emergency service personnel respond with appropriate personnel and equipment and give pre-arrival instructions to callers.
• One year of specialized experience which includes: 1) Overseeing and maximizing the utility of complex dispatch, telecommunications, and advanced public safety automation systems; 2) Independently manage high-consequence incoming emergency and non-emergency requests while coordinating tactical incident coordination across multiple jurisdictional public safety agencies; and 3) Interpreting, enforcing, and formulating strategies to implement regulatory guidance on emergency service dispatching policies, protocols, and procedures.
• Time in Grade will be considered at the GS-08 and GS-09 levels of experience.
• Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).
• Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent(GS-09).
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from fromi federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Transportation and Distribution Management Career Field program position aligned under the Logistics Career Management Directorate.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

• Previously completed supervisory probation.

Responsibilities

• Assign work and special duties through shift for Lead Dispatchers.
• Plan work schedules, revise schedule to meet peak workload periods and manpower shortages.
• Responsible for the receipt and effective evaluation of 911 emergency calls.
• Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system.
• Monitor status and availability of police, fire and medical field units to assure an appropriate response is made.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Relocation or recruitment incentive may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed