Supervisory Prosthetic Representative (Assistant Chief)

Veterans Health Administration • Asheville, NC

10d

About The Position

The incumbent serves as a Prosthetic Representative (Assistant Chief), sharing full responsibility with the Chief for supervising all phases of prosthetic operations. The role serves as an expert advisor in analyzing, evaluating, planning, developing, and administering prosthetic and sensory aids services for patients throughout the Veterans Health Administration (VHA).

The position independently completes supervisory and non-supervisory assignments, projects, and activities to meet Prosthetic and Sensory Aids Service (PSAS) program goals. It leads projects and teams; manages health care programs and services involving medical equipment, rehabilitation, oxygen, sensory devices, assistive technology, orthotics, and prosthetics; and advises clinicians on device selection, prescriptions, acquisition, and new developments. The incumbent interprets prescriptions and authorizes the purchase, fabrication, or repair of devices.

The Assistant Chief performs staff management duties, including developing functional statements and performance standards, selecting and assigning personnel, directing and training staff, assessing competencies, evaluating performance, and recommending awards, advancements, or disciplinary actions. The role also oversees time, attendance, and leave requests and works with human resources and senior management on employee counseling and disciplinary matters.

The incumbent develops internal reviews to ensure compliance with regulatory and accrediting organizations; provides technical and administrative assistance to other facilities; and contributes to resource utilization, budget allocation, and fiscal management. Duties include interpreting and presenting fiscal data, forecasting resource and equipment needs, administering an allocated budget, and overseeing contracting, procurement, and inventory-management work. The position also responds to policy and correspondence inquiries, including contractor, congressional, Veteran, and specialty benefit program matters, and develops tools to monitor quality assurance.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is available on an ad-hoc basis; the position is not virtual. A relocation incentive of up to $12,500 may be authorized with a two-year service agreement.

Requirements

• U.S. citizenship is required, subject to the stated statutory exception for temporary appointments when qualified citizens cannot be recruited.
• Proficiency in written and spoken English.
• Meet one basic qualification pathway: one year of creditable experience demonstrating knowledge of basic anatomy and medical terminology, accounting methods, research and analysis, inventory management, computer software for word processing, spreadsheets and databases, and ability to work independently and as a team member; or a bachelor's degree and at least 24 semester hours in health care, public administration, or business-related coursework; or an equivalent combination of experience and education.
• At least one year of experience equivalent to the GS-11 grade level.
• Specialized experience overseeing, administering, and coordinating services such as procurement, clinical services, customer service/reception, inventory management for medical and rehabilitative equipment, durable medical equipment delivery and setup, sensory devices, assistive technology, and orthotics or prosthetics.
• Experience assisting with oversight of contract programs such as home oxygen, durable medical equipment, or eyeglasses, and administering benefit programs such as home and structural alterations, automobile adaptive equipment, and clothing allowance.
• Ability to perform the full range of supervisory duties, including assigning work, assessing competencies, evaluating performance, selecting staff, and recommending awards, advancements, and disciplinary actions.
• Ability to analyze data and recommend improvements to quality, efficiency, performance, and productivity.
• Ability to manage a health care program providing home medical equipment, rehabilitation services, home oxygen, sensory impairment devices, assistive technology, orthotics, or prosthetics.
• Knowledge of compliance and regulatory accrediting organizations.
• Ability to manage, interpret, and present fiscal data, forecast resource and equipment needs, and administer an allocated budget.
• Satisfy applicable background/security investigation, onboarding, identification, and application-document requirements.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one- or two-year trial period, subject to written certification for continued employment upon completion.
• Use only education or degrees recognized by the U.S. Department of Education from accredited institutions; foreign education requires a Certificate of Foreign Equivalency and transcript for credit.

Responsibilities

• Share full responsibility with the Chief for supervising all phases of prosthetic operations.
• Independently complete supervisory and non-supervisory prosthetic and sensory aids assignments, projects, and activities to meet PSAS program goals.
• Lead projects and project teams related to prosthetic and sensory aid activities.
• Manage health care programs providing home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics.
• Develop functional statements, performance standards, and competencies; select and assign staff; provide direction; and manage staff training and evaluation.
• Assess staff competencies, evaluate performance, and recommend awards, advancements, and disciplinary actions.
• Work with human resources and senior management to counsel employees and initiate disciplinary actions; participate in the Veteran's appeal process.
• Oversee staff time and attendance and leave requests.
• Advise clinicians on selection, prescription, and acquisition of prosthetic devices, including new developments and sources of supply.
• Interpret clinician prescriptions to ensure appropriate prosthetic devices are selected for or by patients.
• Authorize purchase, fabrication, or repair of prosthetic devices.
• Develop and maintain internal reviews to ensure programs comply with regulatory and accrediting organizations.
• Provide technical and administrative advice and assistance on prosthetic problems to other facilities.
• Contribute to resource utilization, budget allocation, and fiscal management.
• Manage, interpret, and present fiscal data; forecast resource and equipment needs; and administer an allocated budget.
• Oversee staff contracting requirements, procurement, and inventory management, including preparation and authorization of purchase orders for prosthetic and orthotic devices.
• Respond to policy and correspondence inquiries related to contractors, congressional inquiries, Veteran concerns, specialty benefit programs, and implementation of local and national guidelines.
• Develop tools to monitor a quality assurance program.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• Relocation incentive of up to $12,500 may be authorized with a two-year service agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager