Prosthetic Representative

Veterans Health Administration • Aspinwall, PA

11d • Onsite

About The Position

The Prosthetic Representative works in the Prosthetic and Sensory Aids Service (PSAS) at the H. John Heinz III Department of Veterans Affairs Medical Center. This position handles technical, administrative, and analytical assignments related to prosthetic and sensory aids. The full-performance level is GS-11, and applicants may be selected at grades GS-05 through GS-11.

At GS-05, the position is an entry-level basic trainee role involving procurement and contracting support, purchase orders, vendor and contractor coordination, inventory oversight with Supply Chain, referrals to clinical areas, and application of laws concerning benefits for disabled patients. At GS-07, the role is an advanced trainee position that contributes to developmental assignments and local policy and procedure development, and supports procurement of a broad range of prosthetic and orthotic devices.

At GS-09, the representative completes segments of program assignments and goals, provides guidance on areas such as data analysis, budgeting, contracting, procurement, inventory management, and human resources, participates in committees and workgroups, develops policy and procedure, and monitors compliance reports and quality assurance. At GS-11, the representative independently completes program assignments, represents VHA and PSAS on committees, develops and implements local policies, provides administrative training and guidance, oversees prosthetic, orthotic, and optical laboratories and restoration activities, manages contracts, and processes requests for prosthetic equipment and services.

The work schedule is Monday through Friday, 8:00 AM to 4:30 PM. The position is onsite; telework and virtual work are not available. Relocation and recruitment incentives and permanent change of station are not authorized. Employment includes a one- or two-year trial period. Applicants must meet applicable citizenship, experience or education, English proficiency, and grade-specific qualification requirements.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
• Proficiency in written and spoken English.
• Meet at least one basic qualification pathway: one year of creditable experience demonstrating the specified knowledge and abilities; a bachelor's degree plus at least 24 semester hours in related coursework; or an equivalent combination of education and experience.
• For GS-07, one year of directly related experience equivalent to GS-05 and the stated knowledge, skills, and abilities involving purchasing rules, coordinating DME requests, liaison work, and contractor/vendor compliance.
• For GS-09, one year of directly related experience equivalent to GS-07, or qualifying graduate education equivalent to two full years of progressively higher-level graduate study or a master's or equivalent graduate degree, plus the specified 24 semester hours of related coursework.
• For GS-11, one year of directly related experience equivalent to GS-09 and the stated knowledge, skills, and abilities involving independent work, prioritization, delegation, problem-solving, teamwork, communication, staff development, outcome management, strategic planning, employee concerns, and rehabilitative program requirements.
• Meet applicable pre-employment requirements, including background/security investigation, physical evaluation, onboarding, acceptable identification, and seasonal influenza vaccination program requirements.
• Male applicants born after December 31, 1959, must meet Selective Service registration requirements.
• Complete application requirements described in the announcement's Required Documents section.

Nice To Haves

• Experience performing prosthetic and sensory aids service work, including market research, procurement, purchase order processing, contract administration, customer service, Veteran benefit program administration, vendor coordination, and compliance with federal and VA policies and procedures.
• Experience providing direct customer support to Veterans by telephone and face-to-face interactions and managing complex prosthetic service requests.

Responsibilities

• Support contracting and procurement assignments, including preparing and authorizing purchase orders and coordinating with contractors, vendors, health care workers, supervisors, and senior Prosthetic Representatives.
• Procure materials, supplies, equipment, prosthetic devices, and orthotic devices; coordinate with Supply Chain on inventory oversight.
• Refer Veterans to appropriate clinical areas for evaluation, as applicable to the grade and with supervisory guidance where specified.
• Identify, analyze, and resolve routine prosthetic issues and interpret and apply laws concerning benefits for disabled patients.
• Contribute to developmental assignments, projects, program activities, and long- and short-term PSAS goals.
• Draft, develop, and implement local policies, directives, and procedures consistent with national policies and programs.
• Provide training, advice, and guidance related to statistics, data analysis, budgeting, contracting, procurement, inventory management, human resources, logistics, equipment, and supplies.
• Serve on local and national facility committees, workgroups, and teams addressing PSAS issues, initiatives, and projects.
• Monitor and analyze PSAS compliance reports, delayed orders, aged credit card transactions, compliance metrics, and scorecards.
• Develop tools for monitoring VHA quality assurance, analyze data and trends, and provide guidance to improve quality assurance, policies, and procedures.
• Independently complete technical, programmatic, and administrative duties and work toward PSAS program goals.
• Oversee prosthetic, orthotic, and optical laboratory operations, including restoration activities.
• Oversee contracts and monitor contractor compliance with statements of work.
• Receive, analyze, and complete requests for prosthetic equipment and services.

Benefits

• Federal employee benefits package for employees and their families; specific benefits depend on position type and eligibility.
• Potential credit toward annual leave accrual based on prior federal employment or military service, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level