Supervisory Prosthetic Representative

Veterans Health Administration • Bonham, TX

4d • Onsite

About The Position

The Primary Purpose of the Position is: to serve in a Supervisory Prosthetic Representative role is to administer, supervise, and perform work concerned with rendering prosthetic and sensory aids services to disabled patients. The Organizational Location of the Position is: Prosthetic & Sensory Aid Service, at the Sam Rayburn Memorial Veterans Center, located in Bonham, Texas a campus of the VA North Texas Health Care System (VANTHCS), Dallas, TX.

Requirements

• Must be a U.S. Citizen.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English.
• Experience and Education. Individual must meet at least one of the requirements below.
• (1) Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team;
• (2) Education. A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree;
• (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying.
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• Grade Determinations:GS-12 Prosthetic Representative (Supervisor): Experience. At least one year of experience equivalent to the GS-11 grade level.
• Experience include but not limited to: 1. Ability to work independently to set priorities; delegate tasks; meet multiple deadlines; analyze organizational problems; and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity.
• 2. Ability to work with a team, to provide technical guidance, plan, organize, and coordinate activities to effectively complete job duties of assignment, such as distributing workload; and monitoring the accuracy, status and progress of work.
• 3. Ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
• 4. Ability to assist in staff development, outcome management, and strategic planning.
• 5. Ability to act as liaison between staff to resolve informal employee complaints and concerns.
• 6. Knowledge of rehabilitative treatment goals and strategies that are unique to patients in specialized programs and knowledge of those specific program requirements.
• Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSA's:1. Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers.
• 2. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions.
• 3. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics.
• 4. Skill in coordinating work flow and work assignments.
• 5. Ability to counsel patients and work effectively with a clinical team to resolve conflict.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

• Program/Project Management Experience
• Healthcare/Procurement/Business Field
• Education Procurement / purchasing / acquisition experience
• Advance Customer Service Skills
• Knowledge of Specialty Programs
• VISTA
• Supervisory / Team lead / Manager Experience in Prosthetics service

Responsibilities

• Develops local organizational policies and procedures consistent with national policies and procedures.
• Develops Statements of Work for service contracts.
• Establishes long and short-term program goals.
• Responds to a variety of correspondence i.e. contractors, Home Oxygen program issues, congressional, etc.
• Serves as Chairperson in local facility committees, workgroups, and teams.
• Participates in various clinics representing Prosthetics (Amputation Care Clinic, etc.).
• Assesses and provides technical guidance concerning equipment and benefits to beneficiaries and other health care workers.
• Adjusts work load and develops performance measures.
• Implements new local and national guidelines.
• Develops tools that allow monitoring of quality assurance programs.
• Analyzes, reviews and evaluates the results of various monitors and databases.
• Informs Veterans and families on different appliances services available.
• Plans, develops and prepares budget estimates.
• Analyzes costs to develop cost containment initiatives.
• Coordinates specialty programs which include clothing allowance, Home Oxygen, Automobile Adaptive Equipment, Home Improvement Structural Alterations (HISA).
• The supervisor is responsible for the supervision, administrative management, and direction of assigned PSAS staff.
• The supervisor is delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit.
• Program areas of responsibility include, but are not limited to, procurement; PSAS clinical services, customer service/reception, inventory management associated with medical, rehabilitative, and durable medical equipment devices, home durable medical equipment deliver/set-up/installation. visual or hearing devices, assistive technology, orthotics/prosthetics, PSAS contract development, management and oversight of contract programs, such as home oxygen, durable medical equipment, orthotics/prosthetics, and eyeglasses, and benefit programs, such as home and structural alterations, automobile adaptive equipment, clothing allowance.
• They serve as contract officer representative for PSAS contracts and chair facility committees and administer benefit programs.
• The Supervisor provides education and training to Veterans, caregivers, VA clinical teams and PSAS staff.
• The Supervisor assures compliance with accrediting agency and regulatory requirements; establishes and monitors performance and quality metrics; reviews and modifies work processes to achieve optimal efficiency and effectiveness; ensures customer satisfaction; and takes corrective actions as needed.
• He/ She develops policies and procedures; manages document control; develops performance standards, position descriptions and functional statements; and is responsible for professional and administrative management of an assigned area to include budget execution.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level