Prosthetic Representative (Service Chief)

Veterans Health Administration•Chillicothe, OH

1d•Onsite

About The Position

This position is within the Department of Veterans Affairs, Veterans Health Administration, Prosthetic & Sensory Aids Service (PSAS) at the Chillicothe VA Medical Center. The facility serves Veterans across southern and central Ohio through inpatient programs, outpatient clinics, specialized mental health treatment, residential care, and community-based outpatient clinics. The Prosthetic Representative (Service Chief) provides comprehensive support to optimize Veterans’ health, independence, and functional outcomes across the facility, including the main campus, CBOCs, mobile medical units, and specialized clinical programs. The role supervises staff and performs programmatic duties to provide prosthetic and sensory aids services throughout the facility’s continuum of care. It ensures high-quality, compliant care, manages local PSAS operations, and leads the service in meeting its mission and supporting integrated clinical programs. The position oversees multiple specialty services based on operational needs, including the Orthotic and Prosthetic Laboratory, Blind Rehabilitation support, surgical implant coordination, Auto Adaptive (Driver Rehabilitation) Program, Amputee Clinic, Power Mobility Clinic, Home Oxygen Program, Clothing Allowance Program, and Home Improvement & Structural Alterations (HISA). It also manages the service budget and oversees procurement and fabrication activities. The full performance level is GS-13. The work schedule is Monday through Friday, either 7:30 a.m. to 4:00 p.m. or 8:00 a.m. to 4:30 p.m.; the tour will be determined at selection. Ad hoc telework may be approved based on service and agency needs. This is not a virtual position. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

U.S. citizenship, subject to the stated exception under VA policy for non-citizens when qualified citizens cannot be recruited.
Proficiency in written and spoken English.
One year of creditable experience demonstrating knowledge of basic anatomy and medical terminology, accounting methods, research and analysis, inventory management, computer software for word processing, spreadsheets and databases, and the ability to work independently and as part of a team; or a qualifying education or experience-and-education combination.
Alternatively, a bachelor’s degree from an accredited institution and at least 24 semester hours in coursework related to health care, public administration, or business. Qualifying coursework may include fields such as occupational therapy, physical therapy, prosthetics, orthotics, respiratory therapy, assistive technology, leadership, healthcare, public administration, or business management.
Foreign education used to qualify must be evaluated by a specialized private organization as equivalent to conventional U.S. education; a Certificate of Foreign Equivalency and transcript are required when applicable.
At least one year of experience equivalent to GS-12.
Knowledge of directives, handbooks, clinical practice guidelines, and regulations applicable to PSAS to resolve complex, controversial, or precedent-setting matters.
Ability to manage specialty prosthetic services and provide services suited to patients’ unique needs.
Ability to effectively advise senior management officials.
Ability to manage a healthcare program providing services or equipment such as home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics.
Ability to supervise or manage, through subordinate supervisors, prosthetic representatives with diverse functions.
Ability to establish and monitor productivity standards and production and performance priorities.
Must meet VA physical requirements and be capable of safely and effectively handling the role’s day-to-day responsibilities.
Must complete required application and onboarding procedures, background/security investigation, and seasonal influenza vaccination requirements.
Must serve a 1- or 2-year trial period, during which continued employment is subject to written certification that it advances the public interest.

Nice To Haves

Experience supporting Veterans in rural areas, including CBOCs and mobile medical units.
Experience coordinating care across Chillicothe VAMC, regional clinics, and partner organizations.
Experience implementing new technologies, service improvements, or inventive workflows to enhance Veteran outcomes.
Skill in developing plans, managing budgets, and optimizing space, equipment, and personnel.
Experience leading or contributing to committees, clinical teams, and cross-service initiatives.
Familiarity with national and VISN directives, eligibility rules, procurement standards, and compliance requirements.
Demonstrated respectful, Veteran-centered service and effective stakeholder engagement.

Responsibilities

Provide comprehensive prosthetic and sensory aids support to optimize Veterans’ health, independence, and functional outcomes across the facility’s service areas.
Supervise staff and perform programmatic duties related to prosthetic and sensory aids services throughout the facility’s continuum of care.
Ensure delivery of high-quality, compliant prosthetic and sensory aids care.
Manage local-level PSAS operations and lead the service to meet mission goals and support integrated clinical programs.
Provide or oversee specialty services, including Orthotic and Prosthetic Laboratory oversight, Blind Rehabilitation support, surgical implant coordination, Auto Adaptive (Driver Rehabilitation) Program, Amputee Clinic, Power Mobility Clinic, Home Oxygen Program, Clothing Allowance Program, and HISA.
Manage the service budget and oversee procurement and fabrication activities.
Establish and monitor productivity standards and production and performance priorities.
Advise senior management officials on prosthetic and sensory aids matters.