Supervisory Program Specialist
About The Position
The Veterans Affairs Northern California Health Care System (VANCHCS) is a Level 1b facility and a complex system serving the VA Sierra Pacific Network. It provides comprehensive healthcare services across dentistry, geriatrics and extended care, imaging, medicine, mental health, pathology and laboratory medicine, primary care, radiation oncology, rehabilitation, specialty services, and surgery. The Supervisory Program Specialist supervises staff and oversees Health Administrative programs, including the Referral Coordination Team. The role evaluates program performance and operational effectiveness, ensures compliance with applicable requirements, and supports timely patient access to care. The position is primarily sedentary and requires regular computer use, with some movement between clinic areas and VANCHCS sites. The position is not virtual; ad-hoc telework may be authorized and discussed during the interview process. The work schedule is Monday through Friday, 7:00 p.m. to 3:30 p.m.
Requirements
- U.S. citizenship.
- Meet the GS-09 time-in-grade requirement, if applicable: 52 weeks at GS-07 in Federal service.
- One year of specialized experience equivalent to at least GS-07, including analytical and evaluative work; knowledge of healthcare management and administration; interviewing supervisors and employees about organizational missions, functions, and procedures; knowledge of healthcare administration laws, regulations, policies, and procedures; and proficiency with Microsoft Word, PowerPoint, Excel, Access, and Outlook. Alternatively, applicants may qualify through the specified related graduate education or a combination of qualifying education and experience.
- Knowledge of or experience with Cisco Unified Call Center or similar software.
- Register for Selective Service if subject to the requirement.
- Successfully complete a background/security investigation and online onboarding requirements, including acceptable identity documentation.
- Participate in the seasonal influenza vaccination program as required for VA Health Care Personnel.
- Serve a one-year probationary period or two-year trial period, as applicable.
- Submit transcripts if qualifying based wholly or partly on education; foreign education requires the specified equivalency documentation.
- Ability to meet the position's physical requirements, including mobility between clinic areas and sites, occasional standing, stooping, reaching, lifting up to 20 pounds, and driving to VANCHCS locations.
Responsibilities
- Evaluate individuals and work units and recommend improvements.
- Directly and indirectly supervise staff; communicate performance standards, conduct evaluations, counsel employees, recommend performance awards, and initiate disciplinary actions when needed.
- Interview and hire new employees.
- Monitor Health Administrative programs and ensure compliance with applicable laws, regulations, policies, and procedures.
- Provide customers and visitors with information and assist them in interpreting policies, procedures, and regulations.
- Review and draft responses to congressional inquiries and patient complaints within required timeframes.
- Communicate program evaluation findings, operational information, and milestones to management.
- Review Call Center functions and program effectiveness to support timely patient access to care.
- Maintain the security and confidentiality of records and files.
- Use computer software, including Microsoft Excel, Word, PowerPoint, and Access.
- Assess how Referral Coordination Team functions support the VA mission by reviewing program goals, performance metrics, and regulatory requirements, and adjust staffing, procedures, or communications as needed.
- Deliver concise operational briefings to supervisors, clinical partners, and leadership on staffing and performance metrics.
- Review and analyze Referral Coordination metrics and ensure the facility meets national performance measures.
Benefits
- Federal employee benefits package available to the employee and family, subject to eligibility.
- Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service, subject to approval.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
