Supervisory Medical Support Assistant

Veterans Health Administration • Fredericksburg, VA

6h • Onsite

About The Position

The incumbent serves as a Supervisory Medical Support Assistant at the Fredericksburg VA Health Care Center in Fredericksburg, Virginia, a site of care for the Central Virginia VA Health Care System. The role performs duties related to the receipt, intake, and indexing of health and administrative information and is responsible for planning and directing Medical Support Assistant activities.

The position supervises subordinate staff, resolves complex problems to ensure patient services are met, and evaluates products, equipment, and systems to recommend operational improvements. It identifies staff training needs, makes selection recommendations, monitors metrics and performance, and may take disciplinary action when necessary. The incumbent extracts and analyzes data and prepares reports supporting performance measures for senior management. The role routinely communicates with physicians, case managers, and other allied health professionals and handles sensitive information.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is ad hoc; this is not a virtual position. The work is sedentary and occasionally involves carrying light objects such as files, books, and papers; no special physical demands are required. The full-performance level and actual selection grade are GS-08.

Requirements

• U.S. citizenship; non-citizens may be appointed only when qualified citizens cannot be recruited in accordance with VA policy.
• High school diploma, GED equivalency certificate, or a state- or territorial-level proficiency certificate.
• Proficiency in spoken and written English.
• One year of experience equivalent to GS-7 leading or supervising Medical Support Assistants or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
• Advanced knowledge of managing or leading patient support staff in a clinic, including independent use of reference sources, decision-making, and empowering a team to resolve problems in a complex systems environment.
• Ability to provide administrative and supervisory duties to at least one subordinate MSA supervisor or team leader, including work assignment, performance evaluations, staff selection, and recommendations for awards or advancement.
• Ability to collaborate and communicate with internal and external customers, demonstrate customer service and interpersonal skills, support continuity and quality of care, and ensure compliance with policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Must meet applicable Selective Service registration requirements for males born after December 31, 1959.
• May be required to serve a probationary period and undergo a background/security investigation.
• Selected applicants must complete online onboarding and participate in required seasonal influenza and COVID-19 vaccination programs for VA health care personnel.
• Applicants must document experience on their resume, including job title, duties, month and year start/end dates, and hours worked per week.

Responsibilities

• Plan and direct Medical Support Assistant activities.
• Assign and evaluate the work of subordinate staff.
• Resolve complex problems to ensure patient services are met.
• Evaluate new products, equipment, and systems and recommend operational improvements.
• Identify educational and training needs.
• Make recommendations on staff selections.
• Monitor metrics and evaluate performance, taking disciplinary action when necessary.
• Extract and analyze data and provide reports supporting performance measures for senior management.
• Communicate with physicians, case managers, and other allied health professionals while handling sensitive information.
• Perform other duties as assigned.

Benefits

• Federal employees earn annual leave at a rate of 4, 6, or 8 hours per pay period based on federal service; selected applicants may request prior work or military service credit toward annual leave accrual, subject to approval.
• Comprehensive federal employee benefits package for eligible employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED