Supervisory Medical Support Assistant

Veterans Health Administration • Columbia, MO

3d • Onsite

About The Position

The Supervisory Medical Support Assistant (MSA) in Community Care directly supervises assigned MSA staff, which may include at least one Lead MSA. The role provides daily oversight, guidance, and leadership for the assigned area, overseeing the daily operation of the Office of Community Care (OCC) administrative staff and operations. The incumbent collaborates with other leadership staff to build and manage the workforce in alignment with organizational goals, budget, and staffing needs, and works with an interdisciplinary coordinated care team.

The position is full performance level GS-8. The work schedule is 7:30 a.m. to 4:00 p.m., Monday through Friday. Telework is unavailable, and the position is not virtual. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• United States citizenship, subject to the stated exception when it is not possible to recruit qualified citizens under 38 U.S.C. § 7407(a).
• High school diploma, GED equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Proficiency in spoken and written English.
• For GS-8, one year of creditable experience equivalent to the next lower grade.
• Advanced knowledge of managing or leading patient support staff in a clinic, including independent use of reference sources, decision-making, and empowering teams to collaborate and resolve problems in a complex systems environment.
• Ability to perform the full range of administrative and supervisory duties for at least one subordinate MSA supervisor or team leader in a patient support setting, including work assignment, performance evaluations, staff selection, and recommendations for awards or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to support continuity and quality of care and compliance with policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Must complete the required application steps, including an online assessment.
• Subject to background and security investigation.
• Must complete required online onboarding and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one- or two-year trial period.
• Must submit required education documentation when applicable.
• Physical requirements are governed by VA Directive and Handbook 5019.

Nice To Haves

• Knowledge of Community Care consults and related processing procedures.
• Experience running and reviewing reports in Palantir, Pyramid, and Power BI.
• Ability to review and track productivity metrics.
• Strong proficiency in Excel, including creating reports and building pivot tables.

Responsibilities

• Assign and evaluate the work of subordinate staff.
• Resolve complex problems to meet patient service needs, unit metrics, assigned projects, and tasks.
• Identify staff educational and training needs.
• Make final decisions on staff selections, evaluate performance, and take disciplinary action when necessary.
• Extract and analyze data and provide reports supporting performance measures to senior management.
• Work collaboratively in an interdisciplinary coordinated care delivery team.
• Oversee daily operations of the OCC administrative staff and operations.
• Collaborate with leadership staff to build and manage the workforce according to organizational goals, budget, and staffing needs.
• Provide administrative and supervisory duties, including assigning work, conducting performance evaluations, selecting staff, and recommending awards or advancements.
• Provide briefings, orientations, staff development, and training.
• Manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Benefits

• Federal employee benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Selected applicants may qualify to receive credit toward annual leave accrual based on prior work or military service, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED