Supervisory Medical Support Assistant

Veterans Health Administration • McAllen, TX

1d

About The Position

The Supervisory Medical Support Assistant works in the Health Administration Service (HAS) and is responsible for managing HAS administrative services in an outpatient clinic or health care center setting. HAS provides medical administrative support to direct patient care throughout VATVCBHCS. The position plans, directs, and controls administrative and clerical support functions for outpatient treatment areas, ensuring procedures follow established guidelines and timeframes. It requires leadership in a diversified medical setting and has a significant impact on the Health Care System’s mission.

The supervisor oversees subordinate staff, addresses complex patient and employee issues, identifies training needs, and supports the Chief and Assistant Chief of HAS. The role also analyzes and reports performance, insurance, and workload data; coordinates procedures and problem-solving with other services; and contributes to short- and long-range goals for outpatient clinics and health care centers. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is not virtual; ad hoc telework is eligible.

Requirements

• High school diploma, GED equivalency certificate, or state or territorial proficiency certificate.
• Proficiency in spoken and written English.
• One year of creditable experience equivalent to the next lower grade.
• Advanced knowledge of managing or leading patient support staff in a clinic, including independent use of reference sources, decision-making, and empowering teams to collaborate and resolve problems in complex systems.
• Ability to provide administrative and supervisory duties to at least one subordinate MSA supervisor or team leader, including work assignments, performance evaluations, staff selection, and award or advancement recommendations.
• Ability to collaborate and communicate effectively and demonstrate customer-service and interpersonal skills with internal and external customers to support quality and continuity of care and compliance with policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• U.S. citizenship is required, except that non-citizens may be appointed when qualified citizens cannot be recruited under VA policy.
• Must meet applicable Selective Service registration requirements.
• Must complete a background/security investigation and online onboarding process.
• Must complete a pre-placement examination to determine ability to safely operate a government-owned vehicle.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel.
• Must serve a one- or two-year trial period.
• Foreign education used to meet qualification requirements must be accompanied by a Certificate of Foreign Equivalency and transcript.

Responsibilities

• Plan, direct, and control administrative and clerical support functions for outpatient treatment areas.
• Ensure administrative procedures are completed according to specified guidelines and established timeframes.
• Assign and evaluate subordinate staff work; resolve complex patient issues and supervisory-level employee issues.
• Identify subordinate staff education and training needs, and provide management support to the Chief and Assistant Chief of HAS.
• Extract and analyze data and prepare reports on performance measures, insurance capture, and workload capture for senior management.
• Hold regular meetings with subordinates to discuss and resolve work problems.
• Establish work methods and provide ongoing in-service training; schedule and encourage employee participation in training opportunities.
• Initiate personnel action requests and performance appraisals, serve on or chair interview panels, interview applicants, and recommend candidates to the selecting official.
• Work with HIMS and Quality Management staff to ensure medical record use and Release of Information and privacy practices comply with applicable standards.
• Participate in meetings with other sections, services, and care lines to coordinate and resolve organizational and procedural issues.
• Identify short- and long-range goals and objectives for outpatient clinics and health care centers, and work with HAS leadership on implementation plans.
• Represent HAS on committees and task force groups as directed by HAS management.
• Forecast resource and equipment needs and identify budget needs.

Benefits

• Competitive salary with regular salary increases.
• 37–50 days of annual paid time off, comprising 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service experience.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster care placement.
• Potential childcare subsidy for eligible full-time employees after 60 days of employment, subject to family-income and other eligibility limits.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED