Supervisory Health Technician (Optician)

Veterans Canteen Service•Bay Pines, FL

1d•Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking a Supervisory Health Technician (Optician) for the Optical Shop located at the VAMC at Bay Pines, FL. This role involves overseeing and providing direct supervision of Health Technicians (Optician). The candidate will work directly with patients after they have seen an optometrist or ophthalmologist, overseeing the ordering of proper products, and ensuring they are fitted, adjusted, and repaired properly. The candidate works under the general supervision of the canteen chief or his/her designee and acts as a liaison between VCS, the optical shop, optical contractor, eye clinic, and prosthetics.

Requirements

Resumes cannot exceed 2 pages in length, or they will be disqualified.

Responsibilities

Greets customers entering the Optical Shop, responds to inquiries, and guides product pricing, availability, and estimated delivery timelines for eyewear.
Oversees all personnel functions related to Optician staff, including supervision, performance oversight, and daily operational management.
Assigns duties, distributes workload, and monitors task completion to ensure efficient workflow and adherence to established operational procedures.
Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames, lenses, and coatings.
Performs eyewear measurements, fittings, adjustments, and basic repairs while accurately documenting services and patient interactions in the CPRS system.
Manages customer communications, coordinates follow-up actions, and ensures timely resolution of customer needs and service requests.