Supervisory Health Technician (Optician)

Veterans Canteen Service•Dallas, TX

1d•Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking a Supervisory Health Technician (Optician) for the Optical Shop located at the VAMC at Dallas, TX. As a Supervisory Health Technician (Optician), candidate will oversee and provide direct supervision of the Health Technicians (Optician), work directly with patients after they have seen an optometrist or ophthalmologist and is responsible for overseeing the ordering of the proper products needed, and then ensuring that they are fitted, adjusted, and repaired properly. The candidate works under the general supervision of the canteen chief or his/her designee. Acts as a liaison between VCS, the optical shop, optical contractor, eye clinic and prosthetics.

Requirements

Resumes cannot exceed 2 pages in length, or they will be disqualified.

Responsibilities

Greets customers entering the Optical Shop, responds to inquiries, and guides product pricing, availability, and estimated delivery timelines for eyewear.
Oversees all personnel functions related to Optician staff, including supervision, performance oversight, and daily operational management.
Assigns duties, distributes workload, and monitors task completion to ensure efficient workflow and adherence to established operational procedures.
Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames, lenses, and coatings.
Performs eyewear measurements, fittings, adjustments, and basic repairs while accurately documenting services and patient interactions in the CPRS system.
Manages customer communications, coordinates follow-up actions, and ensures timely resolution of customer needs and service requests.