Supervisory Health System Specialist

Veterans Health Administration•Washington, DC

About The Position

Clinician Experience is managed by the Clinician Director and is organizationally located in the Digital Health Office (DHO), Office of Clinical Informatics (OCI). The position serves as the Supervisory Health System Specialist for clinical applications within Clinician Experience. It manages processes and tools that help the organization identify, document, and access intellectual capital and understand information end-users’ needs and requirements. The role consults with customers to gather and assess functional requirements, translate them into technical solutions, and advise on how information systems can meet business needs. The position provides reports, progress updates, and presentations to senior executives and leaders within VA and VHA concerning clinical applications. It guides interim, phase, milestone, and final project reviews; identifies project documentation requirements and procedures; and supports product release planning. It oversees schedules, timelines, change control, resource estimation and management, and project maintenance, directing multiple teams across program offices, medical facilities, VISNs, and VHACO. It collaborates with cross-administration contributors in knowledge management, business and technical architecture, development partnerships, strategic planning, and change management, and is accountable for team work products and deliverables. The successful candidate is an expert in healthcare administration and healthcare IT portfolio and project management, with executive leadership skills and the ability to establish an organizational vision and influence others to act on it in a changing environment. The role formulates objectives and priorities, implements plans aligned with long-term organizational interests, and manages opportunities and risks. It directs and facilitates planning, development, implementation, coordination, monitoring, and evaluation of efforts, including ongoing review of scope, schedules, guidelines, requirements, and deliverables, as well as independent problem solving, requirement refinement, corrective action, and plan modification. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework may be authorized; eligibility is discussed during the interview. Virtual work may be authorized for current VA employees already subject to the return-to-in-person-work mandate in their current position, and is performed at a VA-owned or leased space outside the original hiring duty station. Return-to-office mandates apply, with selectees expected to report in person unless an exception or exemption is approved.

Requirements

One year of specialized experience equivalent to at least the GS-13 grade level in the normal line of progression.
Meet the Individual Occupational Requirement for the 0671 series through qualifying education in hospital administration, public health administration, or a related field with coursework in healthcare administration, or through progressively responsible analytical, administrative, clinical management, or supervisory experience in healthcare.
Selective placement factors: training and mastery in applying lean and agile methods for continuous improvement; experience applying systems engineering thinking and methods; experience working on an enterprise product used by a very large user base; and prior experience with JLV.
For current or former federal employees subject to time-in-grade requirements, 52 weeks at GS-13 is required for a GS-14 position.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Satisfactory background/security investigation and completion of the online onboarding process are required.
Participation in the seasonal influenza vaccination program is required for VA healthcare personnel.
Must serve a one-year probationary period or two-year trial period, as applicable.
Complete all required application, assessment, and questionnaire steps.
A transcript must be submitted if education is used to qualify; qualifying education must be from an accredited institution recognized by the U.S. Department of Education.
The work is primarily sedentary, with occasional walking, bending, and stair climbing, and involves coping with complex, persistent demands that may create a high-pressure work situation.

Responsibilities

Manage processes and tools that enable the organization to identify, document, and access intellectual capital and understand information end-users’ needs and requirements.
Consult with customers to gather and evaluate functional requirements, translate them into technical solutions, and advise customers on the applicability of information systems to business needs.
Provide reports, progress updates, and presentations to senior VA and VHA executives and leaders about clinical applications.
Guide interim, phase, milestone, and final project reviews; identify project documentation requirements and procedures; and support development and implementation of product release plans.
Oversee schedules and timelines, change control procedures, resource estimation and management, and project maintenance procedures.
Direct multiple teams across organizational levels, including program offices, medical facilities, VISNs, and VHACO.
Collaborate with cross-administration teams in knowledge management, business and technical architecture, development partnerships, strategic planning, and change management; remain accountable for their collaborative work products and deliverables.
Direct and facilitate planning, development, implementation, coordination, monitoring, and evaluation of the relevant efforts.
Review project scope, schedules, guidelines, requirements, and deliverables on an ongoing basis, and independently solve problems through requirement refinement, corrective action, and plan modification.
Plan and coordinate agency-wide implementation of process-improvement methods and concepts to improve healthcare quality and clinical software products.
Lead teams in developing and testing methods, evaluate test results, and select methods that support quality design and customer satisfaction.
Provide technical advice and guidance to senior management officials on applying information services to agency missions and programs, including emerging issues and their impact on agency business requirements.