Supervisory Health System Specialist (Whole Health Program Manager)

Veterans Health Administration • McClellan, CA

2d • Hybrid

About The Position

This position reports to the Director/Chief of Whole Health or designee. Operating in a Whole Health System of care, the position operates in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. Seeks to connect each Veteran to the Whole Health Pathway to empower self-exploration.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11.
• The grade may have been in any occupation, but must have been held in the Federal service.
• An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
• Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
• Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
• Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field.
• Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
• Expert knowledge of healthcare delivery systems, planning, organizational change, and outcomes measurement.
• This includes knowledge of cutting-edge, healthcare trends and technologies, major VHA initiatives, program goals and objectives of the Whole Health transformation.
• Comprehensive knowledge of working in the Veterans Health Administration at the facility level and background or knowledge of in Integrative Medicine are both highly desirable.
• Extensive knowledge of the mission of the Department of Veteran Affairs, Office of Patient Centered Care and Cultural Transformation from the traditional VA medical model to one of patient centered care.
• Comprehensive functional knowledge of the concepts, theories, and practices of health care management and administration to develop local facility level initiatives to promote this healthcare transformation as it rolls out across the VA.
• Progressively responsible analytical, administrative, or healthcare management experience, preferably in a large, complex medical or healthcare setting (like a VA Medical Center, hospital, or integrated health system).
• Experience supervising or leading teams or projects; demonstrated ability to mentor, coach, and evaluate employees.
• Comprehensive knowledge of healthcare operations and regulations, including Joint Commission standards, Medicare/Medicaid, and VA or federal healthcare policies.
• Demonstrated skill in program analysis and evaluation, data analysis, performance improvement, and process redesign.
• Experience with strategic planning, resource allocation, and budget management.
• Strong interpersonal and communication skills; ability to brief leaders, collaborate with multidisciplinary teams, and resolve conflict.
• Experience managing or supporting initiatives in compliance, accreditation, quality assurance, or patient safety preferred.
• Proficiency in using data systems and software: Excel, PowerPoint, VA software (e.g., VistA, CPRS), and other healthcare information systems.
• Demonstrated problem-solving, critical thinking, and change management abilities.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

• Comprehensive knowledge of working in the Veterans Health Administration at the facility level and background or knowledge of in Integrative Medicine are both highly desirable.
• Experience managing or supporting initiatives in compliance, accreditation, quality assurance, or patient safety preferred.

Responsibilities

• Serves as a subject matter expert and demonstrates an ability to provide consultation to other health care practitioners and outside groups.
• Develops curriculum to promote self-care and empowerment of patients, including but not limited to, mindfulness courses, stress reduction courses, and other educational courses for self-care.
• Ensures daily Whole Health operations run smoothly, e.g. timely distribution of consults to appropriate providers and health coaches, consultations answered promptly, clinics are in full operation during regular hours, space is utilized properly, supplies are adequate and utilized fully, data in filing systems are up-to-date, policies and procedures are current.
• Ensures relief coverage, as needed, in all Whole Health System clinics in the event of shortage of staff to maintain the continuum of patient care with the least disruption as possible.
• Maintains competency to practice by attending and participating in continuing education courses annually.
• Recommends approval or disapproval of staff continuing education requests.
• Assists in the orientation of physicians, medical residents, and other allied health personnel to the (discipline) Program at this facility.
• Works with Quality Management as needed to establish medical center procedures to meet accreditation standards for clinical services under the Whole Health System.
• These involve local, state, and national officials, community based special interest groups, community-based agencies, and health care providers and representatives of affiliated medical schools.
• Assists in establishing policy for the organization with regards to the methods, criteria, and other critical considerations associated with Accreditation.
• Participates in the preparation, manual review, Quality Management QI monitors, etc. needed to prepare for and comply with all CARF, JC and SOARS requirements to ensure successful accreditation with each body.
• Recommendations are made to changes in policy that can prevent future misunderstandings and complaints.
• Responsible for providing the influences, motivation, and persuasion that fosters the acceptance and exercise of sound management concepts, practices, and innovations.
• Ensures that treatment areas are kept clean and in order, that safety and fire regulations and procedures are followed.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree