SMC EM Supervisory Emergency Coordinator (Departmental Promotional Only)

County of San Mateo•San Mateo, CA

2d•Onsite

About The Position

The Supervisory Emergency Coordinator role is within the operational leadership tier of SMC EM. The seat bridges the Emergency Coordinators and senior leadership, and it is where standards are held, quality is enforced, and the department's operational tempo is set. This is a working supervisor role. You will lead and develop a team of Emergency Coordinators, and you will personally carry out some of the most complex operational work in the department. You will be the person who makes sure plans get exercised, exercises get evaluated, lessons learned get implemented, and the team is ready when the phone rings at 2 a.m. The job is to make the team better, the work tighter, and the department more ready than it was when you took the chair.

Requirements

Demonstrated progression in emergency management, disaster operations, homeland security, public safety, or military operations, with experience handling increasingly complex assignments.
Demonstrated supervisory or team lead experience, with a track record of developing people and managing performance in a complex operational environment.
Strong command of the planning cycle, including leading the development of operational plans, annexes, and frameworks from scoping through exercise and revision.
Excellent written and verbal communication skills, including experience preparing executive-level briefings, reports, and after-action products.
Ability to maintain 24-hour readiness and participate in on-call rotation, including extended hours, weekends, and holidays during activations.
Bachelor's degree from an accredited college or university in emergency management, public administration, public policy, homeland security, public health, communications, or a related discipline.
Three years of increasingly responsible experience performing a wide variety of duties related to emergency services management in a military, public and/or private safety related organization.

Nice To Haves

Master's Degree in emergency management, public administration, public policy, homeland security, public health, or a related field.
7 years of professional experience, with at least 5 years dedicated to emergency management or emergency response operations, and at least 2 years in a supervisory or team lead capacity.
Familiarity with the five Emergency Management Sections (Management, Operations, Planning, Logistics, Finance/Admin) and the Incident Command System.
Completion of ICS Courses 100, 200, 300, 400, 700, and 800 (or ability to complete ICS 300 and 400 within the first year).
HSEEP certification and exercise design and evaluation experience.
Certified Emergency Manager (CEM) or California Specialized Training Institute (CSTI) Master Exercise Practitioner credentials.
Multi-jurisdictional or Operational Area-level coordination experience.
Formal project management experience or credential (PMP, PgMP, or equivalent).
A valid California Driver's License.

Responsibilities

Lead and develop a team of Emergency Coordinators, setting clear direction, holding regular check-ins, providing meaningful feedback, and building trust.
Manage performance with rigor and care, recognizing strong work, addressing concerns promptly, and creating equitable workload distribution.
Model professional standards and act as the quality control backstop, reviewing complex deliverables.
Own the on-call rotation, ensure continuous emergency coverage, and serve as the duty officer escalation point.
Lead operational readiness across the department: equipment, systems, EOC posture, and procedural knowledge.
Serve in advanced EOC positions during incidents, often as a section chief or unit lead.
Coordinate the operational integration of programs that run in parallel.
Personally lead complex emergency management initiatives requiring advanced technical knowledge, cross-jurisdictional coordination, and a steady hand.
Serve as a senior voice on the exercise and training program, shaping content, ensuring HSEEP standards, and owning evaluation discipline.
Lead after-action reviews, push improvement plans through to closure, and ensure the team is trained, exercised, and ready.
Maintain project oversight discipline, including charters, timelines, scope, and accountability.
Ensure cross-functional coordination and alignment across SMC EM programs and with external Operational Area partners.
Conduct performance analysis using metrics, AARs, and stakeholder feedback to drive evidence-based program improvement.