Supervisory Account Manager
About The Position
This position is with the Department of Health and Human Services, Assistant Secretary for Administration, headquartered in Washington, District of Columbia. The Supervisory Account Manager leads work to meet Payroll Division and customer needs by adjusting staffing resources and designing or redesigning work processes and procedures. The role provides advisory and consultative services on time and attendance and payroll processing, builds relationships with internal and external partners, and uses business intelligence and data analysis to identify and address payroll issues and improve service delivery.
Requirements
- At least one year of specialized experience equivalent to at least the GS-13 grade level in the Federal service.
- Experience directing staff work to accomplish program goals, priorities, and performance expectations.
- Experience providing technical guidance on payroll and time and attendance matters in accordance with applicable laws, regulations, and procedures.
- Experience managing customer and service-provider relationships to address service needs and resolve complex payroll-related issues.
- Experience analyzing program operations and performance data to develop or improve processes, procedures, and service delivery.
- U.S. citizenship is required.
- Males born after December 31, 1959 must be registered with or exempt from Selective Service.
- Must meet time-in-grade restrictions by the announcement closing date.
- Must successfully complete a background security investigation and receive favorable adjudication.
- All qualification requirements must be met by the announcement closing date.
Responsibilities
- Adjust staffing resources and design or redesign work processes and procedures to accommodate workload and customer demand.
- Define team goals and align them with the Payroll Division and the goals of the OPDIVs serviced.
- Apply knowledge of payroll functions, practices, laws, regulations, and procedures to provide advisory and consultative services concerning time and attendance and payroll processing functions and work practices.
- Build and maintain relationships with senior HHS management, DFAS, HR, OPM, and other internal and external organizations to understand customer and provider needs and expectations and proactively address payroll problems.
- Use business intelligence and data-analysis results to interpret and address payroll error trends.
- Study and analyze trends in payroll problems and research customer needs and service expectations.
Benefits
- Federal employees receive a comprehensive benefits package; employees and their families have access to a range of benefits.
- Incentives may be authorized, subject to multiple factors including funding availability. Potential incentives may include moving expenses, recruitment or relocation incentives, student loan repayment, superior qualifications appointment, and creditable service for annual leave for prior non-federal work experience or prior uniformed military service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
