The North Face: Supervisor - Houston

VF Corporation • Houston, TX

2d • Onsite

About The Position

The Supervisor supports The North Face store leadership team and drives a high-quality customer experience. In partnership with the Store Manager and Assistant Store Manager, this role leads by example, coaches and develops associates, supports operational excellence across customer engagement, merchandising, and store standards, and helps maximize store profitability. The position is suited to someone who enjoys mentoring others and delivering exceptional service in a fast-paced retail environment.

The Supervisor delivers personalized customer engagement, supports sales goals, monitors performance indicators, and promotes an inclusive team culture. The role also involves supervising daily operations, supporting inventory and stockroom processes, maintaining merchandising standards, training team members, and helping uphold company policies and safety procedures.

Requirements

• At least 1 year of retail or store leadership experience in a fast-paced, customer-focused environment.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skill in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills, with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Ability to work independently, manage shifting priorities, and meet business expectations.
• Comfort using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

• High school diploma or equivalent is preferred.

Responsibilities

• Deliver personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators while achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members and provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Benefits

• This position may be eligible for additional compensation awards, which may include an annual incentive plan, sales incentive, or commission potential.
• The position is eligible to participate in some VF Corporation benefits plans; it is not eligible for all benefits plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED