Supervisor Carrefour Laval

the LEGO Group•Laval, QC

6d•CA$25 - CA$26•Onsite

About The Position

As a Team Leader, you ensure the smooth management of all store operations. You also assist the Store Director and their Deputy in various store management tasks when required. The LEGO Group is an international family-owned company and collaboration shapes everything we do. As a Team Leader for the LEGO brand retail, you are the face of our company. We are looking for individuals who can motivate, energize, and inspire others to exceptional performance while cultivating a positive, team-oriented, and safety-focused environment. LEGO brand retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell. Do you have what it takes to inspire and develop the builders of tomorrow? Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.

Requirements

Leadership and/or management experience in a retail store environment.
Employee training.
Cash management and inventory/sales reconciliation.
Automated point-of-sale systems.
Merchandise maintenance and visual merchandising.
Constant movement, talking, listening, reaching, grasping, and standing for at least two consecutive hours.
May occasionally involve bending, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, depth perception, and the ability to adjust focus.
Involves lifting at least 30 pounds.
Must speak Canadian French.
You must provide availability to work up to 30 hours per week (this does not mean you will be scheduled for 30 hours, but you must be available for 30 hours).

Nice To Haves

Provide training to improve the team's ability to exceed our high standards of customer service, product knowledge, and sales.
Maximize profitable sales by regularly reviewing sales and margin information.
Help ensure that appropriate and effective space management techniques are used.
Ensure that the store’s graphic system (including pricing) is maintained effectively, with a focus on customer service and maximizing profitable sales.
Ensure all displays are always replenished.
Evaluate and communicate on competitors' visual merchandising techniques, identifying opportunities to develop our business.
Train Sales Associates on visual merchandising techniques in accordance with LEGO brand guidelines.
Motivate and develop a high-performing team by sharing the LEGO brand, vision, and values.
Deliver inspiring retail experiences based on LEGO brand values.

Responsibilities

Show leadership by welcoming each customer, guiding them in their choices by listening, informing, advising, interacting with children, defining needs, highlighting product benefits, and closing the sale.
Build customer loyalty by offering the VIP Card, S@H, and any other relevant service.
In the absence of the Director or Deputy Director, ensure that all customer complaints/requests are handled in the best possible way and that impeccable customer service is provided by all sales advisors.
In the absence of the Director or Deputy Director, ensure that new team members are trained in customer service rules.
Assist the Director and Deputy Director in managing schedules, team member leave, and any other administrative activity related to personnel management.
Effectively supervise sales advisors and manage any potential issues appropriately and in accordance with LEGO policies and procedures, with the support of the Director and/or Deputy Director.
Participate in the recruitment process for new sales advisors, if applicable.
Order office supplies in accordance with guidelines and operating budgets.
Ensure sales advisors are trained in the use of cash registers.
Ensure cash handling procedures are followed by all sales advisors.
Ensure all hygiene and safety policies and practices are respected and report any anomalies or risks.
Provide training to improve the team's ability to exceed our high standards of customer service, product knowledge, and sales.
Maximize profitable sales by regularly reviewing sales and margin information.
Help ensure that appropriate and effective space management techniques are used.
Ensure that the store’s graphic system (including pricing) is maintained effectively, with a focus on customer service and maximizing profitable sales.
Ensure all displays are always replenished.
Evaluate and communicate on competitors' visual merchandising techniques, identifying opportunities to further develop our business.
Train Sales Associates on visual merchandising techniques in accordance with LEGO brand guidelines.
Motivate and develop a high-performing team by sharing the LEGO brand, vision, and values.
Deliver inspiring retail experiences based on LEGO brand values.

Benefits

Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

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