Supervisor

Skims•McLean, VA

10d

About The Position

SKIMS is seeking a Supervisor to drive daily results and lead on the sales floor. The Supervisor models excellent customer experiences and helps create a high-performing, inclusive, and cohesive environment. This role supports daily operations, coaches Team Members during shifts, and reinforces the brand’s values. The Supervisor partners with store leadership to support sales performance, operational excellence, product availability, visual standards, and team development. This is a full-time role requiring open availability, including evenings, weekends, holidays, and overtime as needed. The position requires being physically active and accessible to customers throughout the scheduled shift, including moving around the store and handling products and other items.

Requirements

Previous experience in a retail supervisory or management role, preferably in fashion or a related industry.
Passion for the SKIMS brand and its mission to serve the team and customers through innovation and inclusivity.
Ability to lead by example and motivate a team in a fast-paced environment.
Excellent communication and interpersonal skills.
Focus on team collaboration and customer connection.
Ability to use sales data and feedback to improve team performance and business results.
Strong attention to detail and ability to uphold visual and operational standards.
Ability to communicate expectations, give feedback, and respond confidently to challenges.
Ability to embody SKIMS values and service approach in every interaction.
Ability to stand, remain physically active, move around all areas of the store, and remain accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, and stretch for products, and regularly lift, carry, and move items weighing up to 40 pounds.
Open availability, including evenings, weekends, holidays, and overtime as needed.

Responsibilities

Deliver warm, intentional, and personalized customer service and model customer-focused behaviors for the team.
As assigned Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
Ensure daily tasks and operational priorities are completed, including opening and closing procedures, accurate cash management, and store cleanliness.
Coach Team Members on selling behaviors, product knowledge, and styling support tailored to customer needs.
Provide feedback and encourage individual development and learning agility.
Help facilitate training and onboarding for new Team Members.
Reinforce store standards, brand values, and policies.
Maintain product knowledge and support product launches, restocks, and sales-floor updates.
Support store KPI goals by tracking sales performance, setting goals with the team, and celebrating wins.
Partner with leaders to monitor inventory, visual standards, and product availability throughout the day.
Communicate openly and respectfully to help build a positive and inclusive team culture.
Resolve customer issues with empathy, speed, and ownership.
Partner with Store and Assistant Leaders on daily action plans, zone assignments, and shift recaps.