Supervisor I

kate spade new york•Chester, NY

1d•$16 - $24•Onsite

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment and providing exceptional floor supervision. The role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The Supervisor drives personal and team sales performance, builds client relationships, and supports recruitment, onboarding, and team development. The role also oversees store procedures and inventory activities, promotes omni-channel and virtual selling, supports brand-safe social media engagement, and leads customer data capture to encourage loyalty and repeat business. The schedule is flexible to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. The role requires regularly lifting at least 25 pounds (occasionally up to 50 pounds), as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience is preferred. A combination of education and experience will be considered.
Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury, premium, or comparable retail experience.

Responsibilities

Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and apply best practices to improve results and efficiency.
Build client relationships through proactive outreach and Kate Spade service standards, ensuring exceptional in-store and after-sales experiences and repeat business and VIP retention.
Model Kate Spade service behaviors, including meeting and greeting customers, creating conversations, and discovering customer needs.
Coach team members on goals and performance, and support recruitment, onboarding, training, and ongoing development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture.
Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility; perform key-holding responsibilities.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
Maintain an organized stockroom and direct timely replenishment to ensure product availability on the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.