3rd shift Supervisor

Goodwill of Central & Northern Arizona • Van Buren, AR

6d • Onsite

About The Position

The Supervisor leads and directs the Warehouse Operations Team at the Retail Operations Center (ROC) for Goodwill of Central and Northern Arizona and its affiliated entities. The role coordinates product placement, storage, movement, truck loading and unloading, customer service, organization, cleanliness, and donation inventory control. The Supervisor monitors daily and weekly reports to understand inventory trends and Team Member performance, and maintains strong adherence to safety policies and use of required personal protective equipment.

The Supervisor maintains day-to-day Warehouse Operations, managing Team Member and customer needs, preparing work assignments, determining equipment and staffing needs, and organizing product placement to support efficient operations. The role supports performance management and Team Member development, communicates with partner departments, and helps improve business efficiency and workplace safety. The position requires regular, consistent in-person attendance.

Requirements

• High school diploma or equivalent.
• At least 2 years of supervisory experience or equivalent work experience.
• At least 18 years of age.
• Demonstrated ability to lead, coach, train, and motivate others.
• Ability to speak and read English proficiently.
• Qualified, or able to become qualified, as a Forklift Operator.
• Familiarity with OSHA regulations regarding warehouse operations.
• Proficiency in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable.

Responsibilities

• Provide feedback to Warehouse Operations Leadership about day-to-day operations to maintain and improve business efficiency and resolve problems.
• Assist the manager with scheduling and expense control.
• Ensure inventory distribution and organization are efficient.
• Ensure Team Members provide excellent customer service to vendors and customers.
• Maintain a clean, well-kept ROC that appropriately reflects the Goodwill brand.
• Manage day-to-day Warehouse Operations, including Team Member and customer needs.
• Communicate with ROC partner departments about equipment, product, staffing, and general information.
• Make decisions about day-to-day operations within the defined work area.
• Prepare daily work assignments and determine equipment needs, staffing needs, and product placement.
• Ensure quality standards are met; conduct forklift operator audits; monitor team progress; adjust work as needed; and develop improvement strategies.
• Operate a forklift as needed and maintain forklift certification.
• Follow and enforce safety rules and proper use of safety equipment; immediately address or report unsafe conditions and potential hazards.
• Help build a high-performing team and a culture of safety.
• Assist with Team Member performance management, including coaching, discipline, performance improvement plans, and annual reviews, as well as staffing, compensation, and development.
• Support company culture change efforts and change management processes.
• Maintain regular and consistent in-person attendance.
• Model Goodwill’s core values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties as assigned.

Benefits

• Three medical plans.
• Employer-funded Health Reimbursement Account (HRA).
• Three dental plans.
• Vision plan.
• Traditional and Roth 401(k) plans.
• Employer-paid life insurance.
• Employee Assistance Program (EAP).
• Paid time off, including sick and vacation time.
• Paid holidays.
• No-cost career development, training, and education services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED