3rd shift Supervisor

Goodwill of Central and Northern Arizona

7d • Onsite

About The Position

The 3rd shift Supervisor leads and directs the Warehouse Operations Team at the Retail Operations Center (ROC) for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. The role coordinates product placement, storage and movement; truck loading and unloading; customer service; organization and cleanliness; and donation inventory control. The supervisor monitors daily and weekly reports to understand inventory trends and Team Member performance, and ensures adherence to safety policies and use of required personal protective equipment.

The supervisor supports day-to-day warehouse operations, staffing, scheduling, expense control, team performance and development. The position requires regular, consistent in-person attendance and may include operating a forklift when needed, while maintaining or obtaining forklift certification.

Requirements

• High school diploma or equivalent.
• At least 2 years of supervisory experience or equivalent work experience.
• At least 18 years of age.
• Demonstrated ability to lead, coach, train and motivate others.
• Ability to speak and read English proficiently.
• Qualified as a forklift operator or able to become qualified.
• Familiarity with OSHA regulations regarding warehouse operations.
• Proficiency in Microsoft Office Suite.
• Ability to pass a background check and drug screen where applicable.

Responsibilities

• Provide feedback to Warehouse Operations Leadership on daily operations to maintain and improve efficiency and resolve problems.
• Assist the manager with scheduling and controlling expenses.
• Ensure inventory distribution and organization are efficient.
• Ensure Team Members provide excellent customer service to vendors and customers.
• Keep the ROC location clean, well-maintained and appropriately reflective of the Goodwill brand.
• Manage day-to-day Warehouse Operations Department activities and address Team Member and customer needs.
• Communicate with ROC partner departments about equipment, product, staffing and general information.
• Make decisions concerning day-to-day operations within the defined work area.
• Prepare daily work assignments and determine equipment, staffing and product placement needs for efficient operations.
• Ensure quality-service standards are met, conduct forklift operator audits, monitor team progress and adjust plans as needed, and develop improvement strategies.
• Operate a forklift as needed and maintain forklift certification.
• Follow and enforce safety rules and use of appropriate safety equipment; promptly address or report unsafe conditions and potential hazards.
• Help build a high-performing team and foster a culture of safety.
• Assist with performance management, including coaching, discipline, performance improvement plans and annual reviews, as well as staffing, compensation and Team Member development.
• Support company culture change efforts and change-management processes.
• Maintain regular and consistent in-person attendance.
• Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership and Innovation.
• Perform other related duties as assigned.

Benefits

• Three medical plans.
• Employer-funded Health Reimbursement Account (HRA).
• Three dental plans.
• Vision plan.
• Traditional and Roth 401(k) plans.
• Employer-paid life insurance.
• Employee Assistance Program (EAP).
• Paid time off, including sick and vacation time.
• Paid holidays.
• No-cost career development, training and education services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED