Starbucks Supervisor

Rivers Casino Careers•Portsmouth, VA

3d•Onsite

About The Position

This role is responsible for all results from the cook line through the dining experience. The ideal candidate will possess outstanding interpersonal communication skills to effectively interface with guests, supervisors, and team members. The position requires the ability to work flexible shifts, including both Day Shift (5:30 AM - 2:00 PM) and Swing Shift (2:00 PM - 2:00 AM), and involves supervising Baristas.

Requirements

Minimum 5 years as a supervisor or assistant manager of a quick-serve or full service restaurant.
Excellent verbal and written communication skills.
Excellent organizational, analytical, and project management skills, with particular attention to quality and detail.
Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
Demonstrates the ability to establish credibility and rapport with operating leaders.
Ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
Strong business acumen and understanding of the business drivers in the industry.
Self-starter with a creative mind and a track record of putting ideas into practice and assessing results.
Must be available to work flexible shifts any days of the week, including holidays.
Takes full ownership of initiatives, using strategic thinking and creativity to overcome challenges.
Gaming license/registration as required by jurisdiction(s).
Ability to obtain a Food Managers Certificate.

Responsibilities

Possesses complete knowledge of all procedures related to the job.
Continuously fosters great relationships with team members in all areas and mentors others to do the same.
Ensures that all guests are treated in a prompt, professional and courteous manner.
Sets standards by being cooperative, helpful, friendly and by presenting a neat, clean, well-groomed appearance.
Ensures proper staffing for forecasted volume and budgetary guidelines.
Ensures strict adherence to all policies and procedures.
Monitors inventories and reports discrepancies to the Marketplace Manager.
Assists in the end of period inventory process at the direction of the Marketplace Manager.
Assists in overseeing the weekly inventory of all supplies to ensure all equipment and products needed is on hand and properly rotated.
Attends meetings as directed by Marketplace Manager.
Assists in meeting budgeted figures for labor and other expenses.
Ensures excellent guest service.
Notifies team members of changes in policy and procedure.
Works closely with Department Trainer to ensure all new hires are trained both with classroom and floor programs.
Ensures all existing team members are attending follow up training sessions.
Communicates any problems or concerns to Marketplace Manager, or other designated F&B Manager.
Works with all departments to ensure proper communication.
Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
Promotes the Casino through good will and positive attitude.
Maintains high sanitation and safety standards.
Maintains security of products and areas assigned to department.
Sets high standards by complying with all departmental rules, policies, and procedures.
Ensures that all Team Members are treated in a fair and consistent manner.
Performs all other duties as assigned.