Supervisor- Crimson Cup Coffee & Tea (Lewis Center, OH)

Crimson Cup•Orange Township, OH

3d•Onsite

About The Position

The Shift Supervisor plays a critical role in bringing Crimson Cup Coffee & Tea’s mission, core values, and coffee partnerships to life. The position creates and upholds an uplifting environment for employees and customers while modeling, directing, and coaching teammates to achieve operational excellence, financial goals, continuous learning, and personal development.

Requirements

Minimum of 2+ years of customer service experience in the hospitality or retail industries.
Specialty coffee or tea lover with a desire to learn and expand industry knowledge.
Solution-oriented, positive, and able to thrive on overcoming obstacles.
Committed to 'Focus on Good' and undeterred by challenges or unexpected setbacks.
Strong communication and interpersonal skills.
Motivated to achieve results.
Able to multitask efficiently and urgently.
Reliable transportation and punctuality for all shifts and meetings.
Ability to lift 40 pounds.
Ability to work largely standing, moving, bending, and reaching.
Comfortable wearing a headset for drive-thru operations.

Responsibilities

Model and coach teammates to provide uplifting customer experiences.
Create specialty coffee beverages to company standards and ensure baristas do the same.
Stay current with industry trends and product innovations.
Execute and oversee store opening and closing tasks to company standards.
Maintain a clean, tidy, and food-safe store environment.
Share coffee knowledge with customers through approachable conversations about specialty coffee.
Maintain a positive and professional environment and teach and train baristas.
Resolve customer concerns and complaints in a timely and uplifting manner.
Support inventory management, as assigned.
Support the professional development of the store team and talent plan.
Ensure proper cash management.