Supervisor- Crimson Cup Coffee & Tea (Lewis Center, OH)

Crimson Cup•Orange Township, OH

12d•Onsite

About The Position

The Shift Supervisor role plays a critical part in bringing our mission, core values and coffee partnerships to life by creating and upholding an uplifting environment for employees and customers alike, while also modeling, directing and coaching teammates to achieve operational excellence, financial goals and continuous learning and personal development.

Requirements

Minimum of 2+ years customer service experience in hospitality or retail industries
Specialty coffee/tea lover with a desire to learn and expand industry knowledge
Solution-oriented, positive and thrives on overcoming obstacles
Loves to 'Focus on Good,' isn't deterred by challenges or unexpected setbacks
Strong communication and interpersonal skills
Motivated to achieve results
Able to multitask with efficiency and urgency
Reliable transportation, punctual for all shifts and meetings
Ability to lift 40 pounds
Ability to work largely standing, moving, bending and reaching
Comfortable with wearing a headset, per drive-thru operations

Responsibilities

Model and coach teammates to provide uplifting customer experiences
Create specialty coffee beverages to company standards
Ensure baristas continually create specialty coffee beverages to company standards
Affinity to stay on top of industry trends and product innovations
Execute and oversee store opening and closing tasks to company standard
Maintain a clean, tidy and food-safe store environment
Shares coffee knowledge with customers in a way that encourages an approachable conversation about specialty coffee
Maintain positive and professional environment, ability to teach and train baristas
Resolve customer concerns and complaints in a timely and uplifting manner
Support inventory management, as assigned
Support professional development of store team / talent plan
Ensure proper cash management