Shift Supervisor - Crimson Cup Coffee & Tea (Clintonville, OH)

Crimson Cup•Columbus, OH

10d

About The Position

The Shift Supervisor plays a critical role in bringing Crimson Cup Coffee & Tea’s mission and core values to life. The position helps create and uphold an uplifting environment for employees and customers while modeling, directing, and coaching teammates to achieve operational excellence, financial goals, continuous learning, and personal development. The role includes preparing specialty coffee beverages, overseeing store operations, supporting the team, and sharing coffee knowledge with customers. Tips are a significant portion of earnings.

Requirements

At least two years of customer service experience in hospitality or retail.
Interest in specialty coffee or tea and desire to learn and expand industry knowledge.
Solution-oriented, positive approach and ability to overcome obstacles.
Strong communication and interpersonal skills.
Motivation to achieve results.
Ability to multitask efficiently and urgently.
Reliable transportation and punctuality for all shifts and meetings.
Ability to lift 40 pounds.
Ability to work largely standing, moving, bending, and reaching.
Comfort wearing a headset for drive-thru operations.

Responsibilities

Model and coach teammates to provide uplifting customer experiences.
Create specialty coffee beverages to company standards and ensure baristas do the same.
Stay informed about industry trends and product innovations.
Execute and oversee store opening and closing tasks to company standards.
Maintain a clean, tidy, and food-safe store environment.
Share coffee knowledge with customers in an approachable way.
Maintain a positive and professional environment and teach and train baristas.
Resolve customer concerns and complaints in a timely and uplifting manner.
Support inventory management as assigned.
Support the professional development of the store team and talent plan.
Ensure proper cash management.