Supervisor (part-time) - Perry Ellis

Perry Ellis International - Retail•Grand Prairie, TX

About The Position

The Supervisor Key Holder is a support role responsible for helping run retail stores efficiently. The position supports the Store Manager in store operations and sales management, helping the sales team meet efficiency and customer-satisfaction goals. The Supervisor Key Holder also supports store replenishment, execution of marketing and promotional changes in accordance with company directives, and training for sales associates. The role supports a positive customer experience, sales performance, store presentation, inventory management, operational compliance, staffing, and team supervision. It also involves supporting visual and pricing strategies, communicating opportunities and issues to store leadership, and helping the team achieve results.

Requirements

1–2 years of retail experience.
High school degree.
Energetic and positive attitude.
Flexible availability and reliable transportation.
Strong verbal and written communication skills.
Strong interpersonal communication and customer service skills.
Customer-service orientation; outgoing, friendly, and personable with a positive attitude.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Act as a role model and prioritize customers by responding to their needs; achieve excellent secret shopper scores.
Maintain a visually distinctive, impeccably presented store and demonstrate awareness of sales plans, results, and individual contributions to business results.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the store vision and execute store strategy in alignment with corporate and district initiatives.
Understand reports, business trend analysis, and inventory opportunities.
Prioritize workflow through planning and time management; support appropriate staffing levels based on business trends and payroll guidelines.
Understand and comply with company policies, procedures, and operations.
Support the Store Manager in meeting expectations for store maintenance, physical appearance, and cleanliness.
Communicate effectively in writing and verbally.
Communicate loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support supervision and motivation of staff members.
Participate in and support pricing strategies to achieve gross margin.
Support merchandise setup according to visual guidelines and communicate inventory opportunities to the Store Manager.
Support replenishment of merchandise on the selling floor as needed.
Follow Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict, involve and empower the team in decision-making, and guide the decision-making process.
Be receptive to feedback, foster dialogue around solutions, maintain confidentiality, and meet personal commitments.