Supervisor (full-time) - Perry Ellis
About The Position
The Supervisor Key Holder supports the Store Manager in running retail store operations and managing sales. The role helps ensure the sales team meets efficiency and customer satisfaction goals, supports store replenishment, executes marketing and promotional changes according to company directives, and assists with training sales associates. The Supervisor models excellent customer service, promotes merchandise with strong product knowledge, and contributes to store sales and business results. The role supports staffing, workflow planning, store maintenance, loss prevention communications, pricing and visual merchandising, inventory replenishment, and team supervision. It also involves holding teams accountable, managing conflict, encouraging team participation in decisions, and responding constructively to feedback.
Requirements
- Energetic and positive attitude.
- 1–2 years of retail experience.
- Flexible availability.
- Reliable transportation.
- Strong verbal and written skills.
- Strong interpersonal communication and customer service skills.
- Customer-service-oriented, outgoing, friendly, personable, and positive.
- Able to move and/or lift up to 25 pounds.
- High school degree.
Responsibilities
- Model customer-first behavior and respond to customer needs.
- Achieve excellent secret shopper report scores.
- Ensure the store is visually distinctive and impeccably maintained.
- Understand store sales plans, results, business trends, and inventory opportunities, including individual contributions to business results.
- Promote merchandise, demonstrate product knowledge, and assist customers with requests.
- Share the store vision and execute store strategy in alignment with corporate and district initiatives.
- Prioritize workflow through planning and time management.
- Support appropriate staffing levels based on business trends and payroll guidelines.
- Understand and comply with company policies, procedures, and operations.
- Support the Store Manager in maintaining the store’s physical appearance and cleanliness.
- Communicate effectively in writing and verbally.
- Communicate loss prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
- Support the supervision and motivation of staff members.
- Participate in and support pricing strategies to achieve gross margin.
- Support merchandise setup according to visual guidelines.
- Communicate store inventory opportunities to the Store Manager.
- Support merchandise replenishment on the selling floor as needed.
- Follow Human Resources standards and general practices.
- Hold teams accountable for results and communicate opportunities to Store Managers.
- Manage conflict, empower and involve the team in decision-making, and guide the process.
- Be receptive to feedback, foster dialogue around solutions, maintain confidentiality, and meet commitments.
Benefits
- Employee discount
- Paid vacation and personal time
- Medical and dental healthcare plan
- Tuition reimbursement
- 401(k) plan and company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
