Supervisor (part-time) - Perry Ellis

Perry Ellis International - Retail•Tulsa, OK

About The Position

The part-time Supervisor Key Holder supports the Store Manager in running the retail store efficiently and carrying out operations and sales management functions. The role helps ensure the sales team achieves efficiency and customer-satisfaction goals, the store remains replenished and well maintained, marketing and promotional changes follow company directives, and sales associates receive training and support. The Supervisor models excellent customer service, promotes merchandise and product knowledge, supports sales and inventory objectives, and helps execute visual and operational standards. The role also supports staffing, team supervision, communication, and people-management practices in accordance with company policies and Human Resources standards.

Requirements

1–2 years of retail experience.
Flexible availability.
Reliable transportation.
Strong verbal and written communication skills.
Strong interpersonal communication and customer service skills.
Customer-service-oriented, outgoing, friendly, personable, and positive attitude.
Ability to move and/or lift up to 25 pounds.
High school degree.

Nice To Haves

Energetic and positive attitude.

Responsibilities

Model customer-first behavior and respond to customer needs.
Achieve excellent secret shopper report scores.
Maintain a visually distinctive store and impeccable appearance.
Stay aware of store sales plans and results and individual contributions to business results.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the store vision and execute store strategy in alignment with corporate and district initiatives.
Understand reports, business-trend analysis, and inventory opportunities.
Prioritize workflow through planning and time management.
Support appropriate staffing levels based on business trends and payroll guidelines.
Understand and comply with company policies, procedures, and operations.
Support the Store Manager in maintaining the store's physical appearance and cleanliness.
Communicate effectively in writing and verbally.
Report loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support supervision and motivation of staff members.
Participate in and support pricing strategies to achieve gross margin.
Support merchandise setup according to visual guidelines.
Communicate store inventory opportunities to the Store Manager.
Support merchandise replenishment on the selling floor as needed.
Follow Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict.
Empower and involve the team in decision-making while guiding the process.
Be receptive to feedback and foster dialogue around solutions.
Maintain confidentiality and meet commitments.