Supervisor - Stanford Shopping Center

Skims • Palo Alto, CA

22h • Onsite

About The Position

Supervisor SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. Founded on the principle of providing inclusivity, innovation, and comfort, SKIMS has redefined the approach to foundational wear. As a Store Supervisor at SKIMS, you will play a crucial role in overseeing the daily operations of our store, ensuring exceptional customer service, and leading our team towards achieving sales targets. Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.

Requirements

• Previous experience in a supervisory or management role in retail, preferably in fashion or related sector.
• Proven track record of sales achievement and driving team performance.
• Strong leadership and team management skills, with the ability to inspire and motivate.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Flexibility to work various shifts, including weekends, evenings, and holidays.
• Knowledge of retail operations, including sales, customer service, inventory management, and visual merchandising.
• Ability to analyze sales data and market trends to inform business strategies.
• Have a minimum of 40 hours of availability per week that supports the needs of the business, including: nights, weekends, and holidays as well as overtime where applicable.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift

Nice To Haves

• Does not want to be an influencer

Responsibilities

• Lead by example, providing exceptional customer service, and ensure the team is motivated to do the same.
• Supervise the daily operations of the store, including sales, customer service, inventory management, and visual merchandising.
• Assist in the recruitment, training, and development of staff, fostering a culture of growth, inclusivity, and enthusiasm.
• Ensure compliance with all company policies, procedures, and standards, including health and safety measures.
• Monitor inventory levels and participate in the planning and execution of merchandise strategies.
• Analyze sales reports and market trends to identify opportunities for business growth and improvement.
• Handle customer complaints and issues promptly and professionally, ensuring customer satisfaction.
• Collaborate with the management team to plan and implement strategies to achieve sales targets and store objectives.
• Maintain the store’s visual standards in line with brand guidelines, ensuring a clean, organized, and attractive shopping environment.
• Lead by example in delivering exceptional customer service
• Support daily store operations, including sales, service, inventory, and visual standards
• Supervise, motivate, and develop team members to drive performance
• Assist with recruitment, onboarding, and ongoing team training
• Uphold all company policies, procedures, and health & safety standards
• Manage stock levels and contribute to merchandise planning and execution
• Review sales reports and trends to identify growth opportunities
• Resolve customer concerns with professionalism and urgency
• Partner with leadership to execute strategies that achieve sales and operational goals
• Maintain store presentation and visual merchandising standards aligned with brand guidelines

Benefits

• SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed