Licensed Optical Supervisor - Beechwood Shopping Center

Warby Parker•Athens, GA

4h•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join their team of in-house optical professionals. This role involves creating exceptional customer experiences through optical expertise, a friendly demeanor, and product knowledge. The supervisor will also act as a keyholder, responsible for opening and closing the store, maintaining internal operations, and fostering a positive and productive work environment for opticians and retail advisors. The ideal candidate is an energetic self-starter and lifelong learner eager to contribute to Warby Parker's growth.

Requirements

A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states.
2+ years of experience, including supervisor responsibilities.
Passionate about the eyewear and retail industries.
Clear, effective, and professional communicator, able to break down technical terms for customers.
Dedicated to going above-and-beyond to make customers and teammates happy.
Energetic, positive team player adaptable to a fast-paced, ever-changing work environment.
Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities.
Open-minded, constantly learning and challenging existing knowledge.
Takes work seriously but not oneself.
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet all of their eyewear needs.
Take and record measurements, adjust and fit eyewear with accuracy.
Ensure finished eyewear meets optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Ensure all operational, service, and staff zoning procedures are executed to Warby Parker standards.
Drive store vision and sales by providing excellent service and acting as the main contact for customer and operational questions.
Lead and mentor the Optical team, including participants of the Optician Apprentice Program, and exemplify great service.
Help maintain general store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture in the store.