Licensed Optical Supervisor - Darien Commons
About The Position
Warby Parker is seeking an Optical Supervisor to join their team of in-house optical professionals. This role involves creating exceptional customer experiences through optical expertise, a friendly demeanor, and product knowledge. The supervisor will also act as a keyholder, responsible for opening and closing the store and maintaining internal operations. Additionally, they will lead the team, fostering an upbeat and productive work environment for opticians and retail advisors. The ideal candidate is an energetic self-starter and a lifelong learner eager to contribute to Warby Parker's growth.
Requirements
- A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states
- 2+ years of experience, including supervisor responsibilities
- Passionate about the eyewear and retail industries
- Clear, effective, and professional communicator
- Dedicated to going above-and-beyond to make customers and teammates happy
- Energetic, positive team player able to adapt in a fast-paced, ever-changing work environment
- Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
- Open-minded and constantly learning
- Takes work seriously, but not themselves
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Responsibilities
- Work directly with customers to help meet all of their eyewear needs
- Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
- Check that finished eyewear meets optical standards, customer requirements, and requests
- Explain prescription terminology and product offerings to customers
- Ensure all operational, service, and staff zoning procedures are executed to Warby Parker standards
- Drive store vision and sales by providing excellent service and acting as the main contact for customer and operational questions
- Lead and mentor the Optical team, including participants of the Optician Apprentice Program, and exemplify great service
- Help maintain general store systems, inventory databases, and business operations
- Foster and support a productive, positive employee culture in the store
Benefits
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave
- Paid Holidays
- Vacation days per year
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
