Optical Supervisor

Visionworks•Prosper, TX

1d•Onsite

About The Position

We are looking for charismatic individuals passionate about helping customers look great and see great, bringing the “care” back to the vision care industry. This role involves being the heart of our brand, offering a friendly voice over the phone, or a welcoming smile in-store. A Visionworks Optical Supervisor/Assistant Manager is a self-leader and business supporter, role-modeling the Visionworks way and supervising the store when the General Manager is absent. The OSUP will assist the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing coaching and development to the associate team to ensure a simple, human, and bold patient and customer journey.

Requirements

HS Diploma, GED or equivalent experience required
1-5 years of supervisory experience required

Responsibilities

Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
Execute all broad operational activities to meet the store's financial and customer experience goals