Optical Supervisor - Exton

Warby Parker•Exton, PA

4h•Onsite

About The Position

Warby Parker is searching for an Optical Supervisor to join their growing team of in-house optical professionals. This role requires optical expertise, a friendly demeanor, and product knowledge to create excellent customer experiences, whether helping long-time fans or first-time wearers. The supervisor will act as a keyholder, assisting with store opening and closing, and maintaining internal operations. As a leader, they will foster an upbeat and productive work environment for opticians and retail advisors. The ideal candidate is an energetic self-starter and a lifelong learner eager to help Warby Parker grow. The company's mission is to inspire and impact the world with vision, purpose, and style, demonstrating that a business can scale while doing good without charging a premium. They aim to make exceptional vision care simple and accessible, offering designer-quality glasses, contacts, eye exams, and vision tests. For every pair of glasses or sunglasses sold, a pair is distributed to someone in need through their Buy a Pair, Give a Pair program.

Requirements

A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities
Passionate about the eyewear and retail industries
A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
Open-minded-you're constantly learning and challenging what you know
Someone who takes your work very seriously, but not yourself
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers
Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
Help maintain general store systems, inventory databases, and business operations
Foster and support a productive, positive employee culture in your store