Supervisor - Wilberforce University

Thompson Hospitality Corporation•Wilberforce, OH

6h•Onsite

About The Position

As a Supervisor at Wilberforce University's college dining facility, you will lead front-of-house operations to ensure exceptional dining experiences for the campus. Your role involves overseeing and guiding a team, managing daily tasks, handling customer inquiries, and driving staff performance. You will also be responsible for training new staff and collaborating to enhance dining efficiency. The position is ideal for someone passionate about hospitality and detail-oriented, who wants to be an instrumental part of the college dining team.

Requirements

Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.
Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.
Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.
Aptitude for problem-solving, decision-making, and maintaining smooth operations.
Adaptability in managing staff and operations within a fast-paced dining environment, handling changing priorities and diverse situations.

Responsibilities

Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
Ensure compliance with food safety, health, and university policies for a safe dining environment.