DC - Supervisor

J.Crew • Asheville, NC

2d

About The Position

Instrumental in growing and developing a team to provide world class service to our catalog and internet customers. In addition to coaching associates to achieve production and meet quality standards, you will be responsible for conducting team meetings, monitoring and tracking budget performance, facilitating change, resolve associate concerns and document counseling sessions and documenting and assessing associate performance.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Requirements

• Coaching associates to achieve production and meet quality standards
• Conducting team meetings
• Monitoring and tracking budget performance
• Facilitating change
• Resolving associate concerns
• Documenting counseling sessions
• Documenting and assessing associate performance

Responsibilities

• Monitor staff levels to ensure flow of merchandise through the department to meet deadlines
• Ensure flow of merchandise within department to maximize throughput and productivity
• Coordinate the daily processing of department under his/her direct report
• Monitor budget and payroll information of departments (Earned/Burned report)
• Identify, coach, train and promote associate with supervisor potential
• Evaluate and discuss each direct reports job performance using objectives set at mid-year and year-end review
• Provide timely and accurate feedback to direct reports
• Maintain associate records (time statements, PA’s, PTO and attendance tracking, etc.)
• Keep open lines of communication to associates
• Contribute cost saving ideas on a continuous basis
• Other duties and responsibilities as required by Manager/Director

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed