Supervisor - DC Operations

American Eagle Outfitters•Hazle Township, PA

10d•Onsite

About The Position

The DC Supervisor leads, develops, and engages a team of hourly associates to ensure the accurate, safe, and efficient processing, movement, and fulfillment of merchandise within a high‑volume, technology‑enabled distribution environment. This role drives operational performance, fosters a culture of safety and inclusion, and ensures seamless service to both internal and external customers across all fulfillment channels.

Requirements

Bachelor’s degree in Business, Supply Chain, Logistics, or equivalent experience preferred.
Minimum 2 years of leadership experience in distribution, warehouse, retail, or related high‑volume environment; omni‑channel or e‑commerce experience preferred.
Strong communication, interpersonal, and organizational skills.
Demonstrated problem‑solving ability and a strong sense of urgency.
Proficiency in Google Workspace, AI‑enabled tools, and general computer applications.
Ability to work independently and make informed decisions.
Bilingual (English/Spanish) preferred.
Strategic thinker with the ability to build relationships, develop talent, and drive results in a fast‑paced environment.
Demonstrated flexibility to support multiple shifts or departments as needed.

Responsibilities

Model AEO’s core values through integrity, accountability, teamwork, and a commitment to associate development.
Serve as a trusted point of contact for associate concerns; manage issues with confidentiality, objectivity, and partnership with HR/support teams.
Uphold professional boundaries and conduct at all times; model respectful communication, appropriate workplace interactions, and adherence to company policies.
Recruit, train, coach, and develop hourly associates; lead teams of varying sizes while ensuring operational coverage and performance.
Foster a positive, inclusive, and engaged work environment aligned with AEO culture.
Provide timely coaching, feedback, and performance management; address behavior or performance gaps with clarity and professionalism.
Serve as a primary point of contact for associate concerns; manage sensitive situations with discretion and partnership with HR/support teams.
Communicate daily production goals, quality expectations, and company updates to associates.
Support annual performance reviews, merit processes, and promotion decisions.
Demonstrate openness to feedback and proactively build action plans to improve performance.
Support omni‑channel fulfillment by understanding departmental service commitments and customer impact.
Partner with planning and leadership teams to optimize staffing, workflow, and productivity.
Balance labor across departments to meet daily operational targets while maintaining strong communication with internal partners.
Collaborate with support teams (Maintenance, IT, Safety, etc.) to meet service‑level agreements and resolve operational issues.
Ensure quality, accuracy, and safety standards are consistently met; coach for improvement where needed.
Promote a safety‑first culture; complete monthly/quarterly safety scorecard requirements and support incident investigations.
Maintain merchandise and equipment security within assigned areas.
Escalate operational concerns promptly and provide thoughtful recommendations for resolution.
Support continuous improvement initiatives and contribute to network‑wide projects.
Demonstrate a continuous improvement mindset; identify opportunities to streamline processes and enhance productivity.
Participate in cross‑functional initiatives and support implementation of new technologies or processes.
Exercise sound judgment and make timely decisions that positively impact operational flow.