Supervisor - HNL Honolulu International Airport - Full-Time

Smarte Carte•Honolulu, HI

1d•$22 - $25•Onsite

About The Position

Smarte Carte is a global provider of travel and infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers. For over 50 years, they have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Their portfolio includes luggage carts, smart locker systems, mobility rentals, massage chairs, and guest services. This role is ideal for someone seeking a flexible schedule, great pay, and a positive work environment with opportunities for career development and involvement in process improvements. Smarte Carte values a positive attitude, willingness to learn, diversity, inclusion, and environmental responsibility.

Requirements

Computer and Smart Phone proficient
Excellent customer service
Excellent verbal communication skills
Ability to be Airport Badged required
Drivers License is required
Lift 40lbs
Push/pull 75lbs
Walk & stand for duration of shift

Nice To Haves

Previous supervisor experience preferred
Cash control experience preferred
General knowledge of vended service products preferred
Bilingual preferred, but not required

Responsibilities

Ensure daily operational performance goals are met by managing staff in the passenger terminal areas through service, maintenance, and communication, to improve productivity, vend quality, and the customer experience.
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Maintain a safe working environment by monitoring safety procedures and equipment.
Perform the same Cart Associate work duties as those supervised, including collecting and transporting carts, providing customer service, and light cleaning of carts and rental equipment.
Collaborate with workers and managers to solve work-related problems.
Review work throughout the work process and at completion to ensure that it has been performed properly.
Explain regulations, policies, or procedures.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials.
Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs.
Assist with collections, counting/recording money, documenting meter readings.
Assess training needs of staff and arrange for or provide appropriate instruction.
Other duties as assigned.