Supervisor - Baltimore International Airport - BWI - Full-time

Smarte Carte•Baltimore, MD

1d•$21 - $22•Onsite

About The Position

Smarte Carte is a global provider of travel and infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers. For over 50 years, they have partnered with over 3,500 venues to deliver convenient, reliable services. Their portfolio includes luggage carts, smart locker systems, mobility rentals, massage chairs, and guest services. This role is looking for a candidate with a flexible schedule, great pay, and a fantastic work environment, with opportunities for career development and involvement in process improvements. A positive attitude and willingness to learn are key qualities. Smarte Carte prides itself on a diverse and inclusive workforce and is environmentally responsible. The basic function of this role is to ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.

Requirements

Computer and Smart Phone proficient
Excellent customer service
Effective verbal and written communication skills
Ability to get Airport Badge is required
Drivers License is required

Nice To Haves

Proven leadership skills; previous supervisor experience preferred
Cash control experience preferred
General knowledge of vended service products preferred

Responsibilities

Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Maintain a safe working environment by monitoring safety procedures and equipment.
Perform the same Cart Associate work duties as those supervised, including but limited to: collect and transport carts to ensure carts are available for customer use; provide customer service to airport passengers; light cleaning of carts and rental equipment.
Collaborate with workers and managers to solve work-related problems.
Review work throughout the work process and at completion to ensure that it has been performed properly.
Explain regulations, policies, or procedures.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.).
Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs.
Assist with collections, counting/recording money, documenting meter readings.
Assess training needs of staff and arrange for or provide appropriate instruction.
Other duties as assigned.