Supervisor - Dolphin

Nike • Miami, FL

9d • Onsite

About The Position

The Retail Supervisor, referred to as a Specialist at Nike, represents Nike in a high-volume, fast-paced retail environment. The role supports customers in making product decisions and works with the team to provide strong customer service and meet store goals. Supervisors lead by example, bring Nike’s Service Principles to life, and help create a welcoming and positive customer experience. The work includes customer service, register operation, shipping and receiving, stocking, cleaning, building visual displays, and attending store events.

Requirements

• Must be at least 18 years old.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Use customer service authentically so customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about Nike products and services to support customer needs.
• Bring a positive attitude and passion to teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome, show care for their wants and needs, and exceed expectations throughout their journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping and receiving duties.
• Stock products, clean, and build visual displays, with or without accommodations.
• Attend store events and support teammates.

Benefits

• Nike, Converse, and Jordan discounts for the employee and family, up to 50% off.
• Accrued paid time off and holiday pay.
• 401(k) Plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits for eligible full-time and part-time employees working 20 or more hours per week, starting on the hire date.
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment for eligible full-time and part-time employees working 20 or more hours per week.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Optum Employee Assistance Program support at no cost for the employee and family.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed