Supervisor- Youth Care

Mercy Home for Boys & Girls•Chicago, IL

22h•Onsite

About The Position

The Supervisor- Youth Care ensures each Youth’s Individual Treatment Plan (ITP) is implemented and that Youth Care Workers support young people’s educational, employment, and treatment goals. The role monitors program communications, including log entries, incident reports, and communications with supervisors, families, and external organizations. It also provides supervision for staff and youth, oversees the program environment, and ensures adequate 24-hour program coverage. The supervisor supports and implements the Agency’s policies, philosophy, and treatment practices; trains and supervises Youth Care Workers; monitors required training and paperwork; and provides staff feedback, performance evaluations, and progressive discipline when needed. The role promotes the Mercy Model of Care and the use of Crisis Prevention Institute (CPI) de-escalation practices, works with other Youth Program departments, and helps ensure staff accountability and coverage across shifts. The position is full-time, based at Walsh Girls Campus in Chicago, with a Monday-through-Friday schedule that includes three nights until 9 p.m. The pay range is $57,000–$58,000 per year.

Requirements

Bachelor’s degree, or at least five years of Mercy Home residential experience with demonstrated competence in the Mercy Model of Care and program leadership.
Experience working in a residential setting or a high-energy work environment with staff and youth.
Experience in residential treatment.
Ability to work two to three nights per week until at least 9:00 or 9:30 p.m., depending on program needs; the listed schedule is Monday through Friday with three nights until 9 p.m.
Ability to be on call, with responsibility shared with the Program Manager.
Ability to work in an interdisciplinary team approach.
Valid Illinois driver’s license, ability to drive a van, clear driving record, and continued driving approval through the Department of Children and Family Services.
Regular and predictable attendance.
Ability to work independently and as an active team member.
Excellent interpersonal, oral, and written communication skills.
Demonstrated commitment to diversity, equity, and inclusion, and respect for people from diverse social, economic, cultural, racial, and ethnic backgrounds.
Ability to maintain a professional demeanor and exercise judgment and discretion.
Ability to follow oral and written instructions and to read and interpret documents, procedures, manuals, and professional journals.
Ability to write reports and correspondence.
Proficiency in Microsoft Office and ability to become proficient with other software packages and programs.
Ability to maintain confidentiality.
Ability to learn, understand, and carry out the key principles of the Mercy Model.
Ability to attend required Agency trainings, including CPR/First Aid and Crisis Prevention Institute Training, and maintain training compliance.
Flexibility to attend daytime trainings or sessions outside regularly scheduled hours.
Commitment to the Agency’s mission, values, and goals.

Nice To Haves

Master’s degree in psychology, social work, sociology, or an acceptable Human Services degree as determined by DCFS rule 401.

Responsibilities

Ensure each Youth’s ITP is implemented and Youth Care Workers are actively involved in the Youths’ educational, employment, and treatment goals.
Monitor program communications, including log entries, incident reports, and phone or written communication to supervisors, families, and external bodies.
Provide supervision for staff and Youth and oversee the program milieu and grounds.
Ensure adequate 24-hour coverage of the program and Youth Care coverage for all shifts.
Support and implement Agency and program policies and philosophy.
Train new Youth Care Staff and monitor compliance with required HR trainings and paperwork.
Provide weekly supervision to Youth Care Workers, offer support and feedback, conduct performance evaluations, and use progressive discipline when necessary.
Ensure team members understand and apply the Mercy Model in their work with Youth, families, and co-workers.
Learn, align with, and execute the Agency’s treatment philosophies, modalities, and practices.
Use or advise on de-escalation and behavior management techniques in accordance with CPI protocol, and promote and role-model CPI practices.
Work collaboratively with other Youth Program departments.
Hold staff accountable for their responsibilities.
Participate in supervision meetings with the supervisor.
Demonstrate commitment to personal and professional growth, including training.
Provide schedule flexibility when necessary and share on-call responsibility with the Program Manager.
Read, analyze, and interpret professional periodicals, journals, and governmental regulations.