Supervisor, Work Management (Gas Distribution System)

Delta Utilities Services•New Orleans, LA

4d•Onsite

About The Position

The Work Management Supervisor is responsible for overseeing the planning, scheduling, and execution of all work activities within the natural gas distribution system. This role ensures that all work is performed safely, efficiently, and in compliance with regulatory standards. The supervisor will lead a team of planners, schedulers, and field support staff to optimize resource utilization and support operational excellence.

Requirements

Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred.
In lieu of a degree, having 4+ years of experience in utility operations, work management, or field services is required.
5+ years of experience in utility operations, work management, or field services.
Proficiency in work management systems (e.g., Oracle CCS, WACS and OFS) (Maximo, Click, SAP CCS and Service suit).
Microsoft Office Suite, and GIS tools.
Strong understanding of natural gas utility operations, asset management, and regulatory compliance.
Proven ability to lead teams, manage priorities, and drive continuous improvement.
Experience with unionized workforce environments.
Familiarity with Lean or Six Sigma principles.
Able to operate a personal computer, either desktop or laptop.
Able to sit for extended periods of time.
Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.
The ability to comprehend, document, calculate, visualize and analyze are required.
Able to work daily in all types of weather conditions.
Able to handle emergency situations, including possible exposure to gaseous atmospheres on occasion.
Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
Able to wear and operate personal protective equipment, such as respirator, safety glasses, hardhat, gloves, protective footwear and earplugs daily.
Able to be included in random drug screen pool required for DOT drivers and DOT safety sensitive positions.
May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.

Nice To Haves

Project management certification (e.g., PMP) is a plus.

Responsibilities

Supervise daily work management processes including job planning, scheduling, dispatching, and closeout.
Coordinate with engineering, operations, and compliance teams to ensure timely execution of capital and maintenance projects.
Monitor work order progress and adjust schedules to meet operational priorities and emergency response needs.
Keep informed and comply with DOT, OSHA, PHMSA and other applicable regulations and internal standards.
Communicate with compliance and regulatory groups to verify obligations are met.
Manage departmental budgets, including overtime and resource allocations.
Develop and analyze performance metrics (e.g., schedule adherence, backlog, crew utilization) and implement process improvements.
Lead and develop a team of 8+ work planners and support staff through coaching, training, and performance management.
Support storm and emergency response efforts as needed, including after-hours availability.