Supervisor Work Management Support

Duke Energy•Winter Garden, FL

6d•Onsite

About The Position

The Work Management Supervisor is responsible for the oversight and direction of Work Management employees dispersed geographically throughout Delivery Operations. This leadership role is expected to develop efficiency gains through process standardization and consistency, oversight of workload, cross training, sharing resources as well as implementing new technology. This position will create and implement work management plans that minimize employee resistance and maximize employee engagement while achieving business goals. This position is responsible for maintaining net terms of contractor invoices, as well as ensuring accurate review and approval of invoices performed by Work Management employees.

Requirements

High School/GED AND five (5) years minimum required related work experience
Demonstrates leadership in work place safety
Ability to embrace and lead change
Effective written and verbal communication skills
Ability to influence and motivate others to increase level of achievement and commitment between work groups
Evaluates performance accurately, fairly and consistently within a diverse workgroup
Maintains working knowledge of policies and procedures

Nice To Haves

Associates or Technical degree
Knowledge of Operations processes
Experience in work management and related applications
Previous training in Human Performance Improvement
Previous experience in Root Cause Analysis or problem solving
Actively committed to continuous learning and improvement opportunities

Responsibilities

Responsible for managing all pre-work, scheduling, dispatching and closing of work activities performed by the Work Management team in compliance with company policies, procedures and practices consistent with DOT and various state regulatory requirements and safety practices.
Partners with local Operations team to plan work and be proactive identifying areas for process improvement or work efficiency gains to benefit the entire business unit. This includes the implementation of new systems and efforts towards alignment across entire business unit.
Manage/support the safe and timely response to all emergency orders and ensure proper procedures are developed and maintained to appropriately identify and respond to emergency situations in their region.
Supports outage response coordination for the service territory on a rotational, on-call basis.
Monitor progress and evaluate the effectiveness and performance of the Work Management team and provide help, support and coaching as necessary.