Supervisor, Wholesale Lockbox (2nd shift)

Commerce Bank•Kansas City, MO

4d•$55,000 - $74,500•Onsite

About The Position

The Supervisor, Wholesale Lockbox oversees departmental workflow and provides operational direction to employees in accordance with established systems and procedures. The role communicates decisions, priorities, and relevant information to team members; provides guidance on projects and issues; coaches and develops employees; leads development conversations; and supports day-to-day questions. The supervisor motivates the team to meet production and quality goals and regularly interacts with customers. The role also works with the project management team on vendor software upgrades and completes software testing as needed. The schedule is Monday through Friday, 3:30 PM to 12:00 AM. The position is located at 922 Walnut St, Kansas City, Missouri 64106. Candidates must be eligible to work in the United States without sponsorship now or in the future. A selected candidate may be subject to review against federal and state exclusions lists for federally funded healthcare programs.

Requirements

Strong knowledge of the reconciliation field.
Strong customer service skills.
Ability to develop and coach team members, with a demonstrated ability to achieve results through collaboration and teamwork.
Self-starter with strong decision-making skills and the ability to communicate and interact effectively with all levels of the company, expressing ideas and concepts clearly verbally and in writing.
Ability to remain adaptable and resilient, maintain an optimistic outlook, and demonstrate behavior aligned with the company’s culture and Core Values.
Basic proficiency with Microsoft Word, Excel, Teams, and Outlook.
Associate’s degree or an equivalent combination of education and experience.
At least 3 years of remittance experience.
At least 1 year of leadership experience.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Remittance processing experience preferred.

Responsibilities

Oversee department workflow and communicate decisions, priorities, and relevant information to team members.
Guide employees on departmental projects and issues, coach and develop team members, lead development conversations, and answer day-to-day questions.
Provide operational direction to employees in accordance with established systems and procedures.
Motivate team members to meet production and quality goals and interact regularly with customers.
Work with the project management team on vendor software upgrades and complete software testing as required.
Perform other duties as assigned.