Supervisor, Wholesale Lockbox (2nd shift)

Commerce Bank•Kansas City, MO

3d•Onsite

About The Position

The Supervisor, Wholesale Lockbox oversees department workflow and provides operational direction to employees according to established systems and procedures. The role guides, coaches, and develops team members; communicates priorities and decisions; and motivates employees to meet production and quality goals while interacting regularly with customers. The supervisor also works with the project management team on vendor software upgrades and completes software testing as needed. The position is based at 922 Walnut St, Kansas City, Missouri, and follows a Monday–Friday schedule from 3:30 PM to 12:00 AM. The stated annual salary range is $55,000–$74,500, with compensation based on relevant factors including experience, skills, and competencies. Applicants must be eligible to work in the United States without current or future sponsorship. The selected candidate may be eligible for employer-sponsored health, dental, and vision insurance, a 401(k), life insurance, paid vacation, paid personal time, career development, education assistance, and voluntary supplemental benefits. The role also requires certification that the employee is not excluded from working with federally funded healthcare programs, including authorization for review of applicable exclusion lists if considered for the position.

Requirements

Strong knowledge of the reconciliation field.
Strong customer service skills.
Ability to develop and coach team members, with a proven ability to achieve results through collaboration and teamwork.
Self-starter with strong decision-making skills.
Ability to communicate and interact effectively with all levels of the company, clearly expressing ideas and concepts verbally and in writing.
Ability to remain adaptable and resilient, maintain an optimistic outlook, and support the company’s culture and Core Values.
Basic proficiency with Microsoft Word, Excel, Teams, and Outlook.
Associate’s degree or equivalent combination of education and experience required.
At least 3 years of remittance experience required.
At least 1 year of leadership experience required.
Must be eligible to work in the United States without sponsorship now or in the future.
Must authorize review of applicable exclusion lists if considered for the position.

Nice To Haves

Remittance processing experience preferred.

Responsibilities

Oversee department workflow and communicate decisions, priorities, and relevant information to team members.
Guide employees on departmental projects and issues, coach and develop training plans, lead development conversations, and answer day-to-day questions.
Provide operational direction to employees in accordance with established systems and procedures.
Motivate team members to meet production and quality goals and interact with customers regularly.
Work with the project management team regarding vendor software upgrades and complete software testing as required.
Perform other duties as assigned.